Job Description

About the Role

The Innovation Center Technical Service Executive / Senior Executive provides technical and laboratory expertise that drives customer project success, application development, and product evaluations across DKSH's Food and Beverage Ingredients business in Malaysia. This role is a vital bridge between technical capability and commercial outcomes, partnering closely with the sales team and principals to bring innovative food solutions to life.

What You Will Deliver

• Monitor product formulation guidelines and ensure procedure compliance to improve existing products, reduce costs, enhance performance, and simplify manufacturing processes
• Manage product formulation at laboratory and pilot scale, ensuring reliable, high-quality outcomes that meet customer and business expectations
• Lead the implementation of product development projects, ensuring efficient resource planning and on-schedule delivery aligned with project timelines
• Compile and review the latest product trends, ingredients, and development processes to continuously identify opportunities for product improvement and innovation
• Deliver technical training to the sales team to strengthen their product knowledge and technical capabilities, enabling more effective and confident customer engagement
• Ensure laboratory equipment is well maintained and safety protocols are strictly upheld, so that all product designs meet applicable safety and regulatory requirements
• Co-visit key customers alongside the sales team to provide expert technical guidance and tailored solutions that support customer project conversion
• Manage the library of ingredient and flavour samples to support external sampling activities and internal application studies
• Administrative duties and coordination tasks as required

What You Bring

• Bachelor's degree in Food Technology or a related field
• Executive level: 1 to 3 years of experience in Technical Service, Research and Development (R&D), Quality, Application Laboratory, or Food Ingredients; fresh graduates with relevant internship experience are encouraged to apply
• Senior Executive level: 3 to 5 years of relevant experience in Technical Service, Application Development, or Innovation Centre operations within the food industry
• Business-to-Business (B2B) commercial awareness combined with a technical and solution-oriented approach
• Knowledge of food ingredients, additives, and flavours, with practical experience in different food processing methods and applications
• Knowledge of scientific, chemical, and laboratory methods applicable to food product development
• Strong communication, interpersonal, negotiation, and problem-solving skills, with the ability to prepare and present testing reports and study findings
• Competency in data analysis and market research to support product and commercial decisions
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
• Fluent in English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Innovation and Technical Service.