Job Description

Hiring excellent people is the reason Industrial Software Solutions (ISS) continues to thrive and grow after 27 years, and we’re looking to add a Technical Support Specialist to our team to continue that growth. We are problem solvers and solution providers covering Western Canada and the US Pacific Northwest, empowering businesses with cutting-edge software solutions—helping them work smarter, faster, and more efficiently. If you’re a motivated, strategic thinker who thrives in a team environment, we want to hear from you!

As a Senior Specialist - Technical Sales, you will be in a customer facing role, handling the commercial/technical decision-making process of the sales cycle with a focus on identifying/closing large projects and driving incremental specialized product growth at all levels. You will provide pre- and post-sales support and expertise in a specified product category to assist the Sales team in their sales efforts of technical products, systems and services. You will possess specialized product knowledge, deliver presentations and product demonstrations to customers and sales representatives and will have a continuing role in customer support to address customer questions or issues in the usage of the products.

Responsibilities:

• Calls on client, management and representatives, to convince them of desirability of technical products or services offered.
• Provides technical services to clients relating to specified products.
• Makes sales contacts, researches customer needs and develops product and application information, demonstrating technology solutions for customers.
• Gathers, analyzes and shares technical information and solutions to internal and external customers.
• First line of pre/post technical sales support for sales teams.
• Expertise in specified technical products; acts as domain expert internally and externally.
• Leads joint sales calls with customers and prospects.
• Assists account representatives in finding new sales opportunities by teaching and guiding.
• Participates in ongoing training to maintain technical competency in product and complimentary product areas.
• Understands market conditions, competitive forces, and identifies areas for growth.
• Understands industry trends and technical developments that effect target markets.
• Promotes value-add assigned products in competitive situations.
• Administers and implements marketing, promotion programs, and product launches from product businesses.
• Maintains excellent relationships with vendor product managers and other selling resources.

Qualifications:

• High School Degree or Equivalent required; Bachelor’s Degree – Engineering or Business preferred
• 3+ years Electrical industry experience as a manufacturer or distributor
• 5+ year Sales experience in related industry
• Strong computer skills
• Excellent communication skills
• Ability to travel 25% - 50%

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here