Job Description

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

In this role, the CLM Product Analyst role will partner with business and IT stakeholders to drive the design, configuration, and continuous improvement of the DocuSign CLM platform. The position leads requirements discovery, supports roadmap and backlog management, and ensures prioritized, standardized delivery of CLM enhancements that advance business objectives. This role also supports testing, issue resolution, and post-deployment support to ensure a stable, scalable, and high-performing CLM solution.

What will you do in this role

• Leads CLM business requirement gathering to understand enhancements needed

• Supports CLM roadmap development and maintenance of product backlog

• Coordinates across business stakeholders to prioritize needs for deployment that advance business objectives; maintain and manage CLM solution delivery plan

• Communicates CLM strategy to key business stakeholders and facilitates buy-in to achieve timely delivery

• Works closely with Product Line Lead and Product Manager(s) to support technical configuration of CLM solution based on business area needs, with a focus on process and delivery standardization

• Coordinates with business stakeholders to identify pain points within CLM processes and technologies

• Coordinate testing activities to ensure effective delivery of CLM solution

• Supports technical resolution of any CLM solution issues and incidents after deployment

What should you have

• Primary Skill- CLM experience (DocuSign preferred), Icertis, Conga, SAP CLM, Workflow creation, System configuration (SaaS tools)

• Secondary Skill- Salesforce, AI, Digital Analytics, Power BI / Power Apps.

• Bachelor’s degree

• 7+ years of experience in a technical IT and/or Project Analyst role

• 2+ years of experience working with DocuSign technology

• One or more of the following certifications:

• DocuSign CLM Administrator

• DocuSign CLM Workflow Developer

• DocuSign CLM Implementation Consultant

• DocuSign CLM Technical Consultant

• Proven technical skillset to configure and maintain CLM solutions

• Strong analytical and problem-solving skills with the ability to drive initiatives to meet business objectives

• Ability to adapt quickly in a dynamic and complex environment

• Demonstrated ability working with Microsoft Office product suite

• Proven track record of communicating effectively across stakeholder groups

• Excellent organizational and time management skills, including the ability to manage support multiple projects and deadlines

• Product Analyst experience with DocuSign or other CLM solutions

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

07/1/2026

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