Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Development

Overview

At Mastercard, we believe that the future of our business depends on our ability to define and differentiate new products and solutions that drive value for our customers. Mastercard's Disputes organization builds next-generation solutions that transform how disputes are prevented, managed, and resolved across the global payments ecosystem. Across our interdisciplinary teams, we create differentiated product experiences for issuers, acquirers, merchants, and consumers by leveraging actionable insights, deep payments expertise, and advanced technologies. Through our product portfolios, we partner with cross-functional teams to define key focus areas where we co-invest to create, incubate, and scale new dispute prevention and resolution capabilities.

The Senior Specialist, Product Development role is a key contributor within the Disputes portfolio, supporting the development of innovative solutions that address pain points across the dispute lifecycle.

Role

• Support the generation and analysis of new concepts and solutions for the Disputes portfolio, interfacing with internal product teams, customers, and technology teams.
• Contribute to the development of concepts into commercial products from concept through pilot, incubation, and commercialization—partnering with Engineering, Customer Research, and Experience Design teams.
• Assist in developing and maintaining roadmaps, product feature plans, and business cases throughout the product development process.
• Build working relationships across Global Products, Technology, and regional teams to help deliver new dispute solutions.
• Help build a strong pipeline of disputes-focused initiatives, leveraging internal and external relationships across the payments ecosystem.
• Use a data-driven approach to help assess market opportunities and support the development of business cases, incorporating accurate representations of future revenues, expense bases, and impact metrics (e.g., dispute deflection, resolution efficiency, customer adoption).

All About You

• Experience contributing to the development of new products, ideally within payments, disputes, fraud, risk, or identity solutions; domain exposure to e-commerce, identity verification, or authentication is preferred.
• Working understanding of the product development lifecycle, with experience generating, structuring, and helping advance innovative ideas that support business targets.
• Knowledge of first-party fraud and associated industry challenges is a plus.
• Experience translating business requirements (internal and external) into product requirements.
• Solid technical aptitude with the ability to work directly with data—comfortable analyzing datasets, interpreting system and transaction flows, and partnering with engineering teams.
• Strong project management skills, with the ability to build and maintain effective working relationships across global, multi-cultural, and remote teams.
• Strong communication, presentation, and interpersonal skills, with the ability to engage effectively across internal teams and with customers.
• A strong interest in the payments industry, dispute lifecycle dynamics, and/or B2B2C ecosystems.
• Bachelor's degree or equivalent experience.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $94,000 - $138,000 CAD