RHB Banking Group

Senior Specialist, Portfolio & Channel Management

RHB Banking Group  •  Malaysia (Onsite)  •  2 months ago
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Job Description

  • Working closely with digital team to develop and execute performance-driven CASA & FD acquisition strategies
  • Work closely with product, UX/UI, and tech teams to enhance app flows, landing pages, and onboarding processes
  • Map customer journeys and identify drop-off points, friction, and opportunities for improvement
  • Enhance and develop innovative processes and ideas (digital) directly related to deposit activities to match the market developments and customer needs
  • Portfolio management for all retail deposit & remittance related products, to execute overall product strategy and promotions including products upselling and cross selling strategy
  • Develop & enhance retail Conventional and Islamic scheme deposit products from end-to-end to align with the product segment strategy; from ideation, market research, testing or survey, review as well as handling management & regulatory approvals
  • Develop and execute marketing communication plans, acquisition campaigns and promotional strategy along with product positioning
  • Work with various stakeholders throughout the product and process development stages.
  • Benchmark bank's products, services, fees and charges with our competitors by conducting product research and industry analysis on regular basis
  • Review and assess the product information page, terms and conditions to ensure consistency across all the channels
  • Coordinate and provide support on related matters/enquiries to ensure adequate service level to customers
  • Ensure all the initiative/system/processes are in compliance to regulation requirements and guidelines
  • Possess good analytical skills to design reports and dashboards and ensure data quality in deliverables to relevant channel users.
RHB Banking Group

About RHB Banking Group

We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders

Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.

TOGETHER WE PROGRESS

Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.

Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.

We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.

We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.

We invite you to join us as we work towards a better and brighter future for all.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Kuala Lumpur, MY
Year Founded
Unknown
Website
rhbgroup.com
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