Job Description

Summary

We are seeking a highly motivated and experienced Organizational Psychologist to join our People Science and Aviation Psychology at Scoot. This role is pivotal in optimizing both the performance and well-being of our pilots and cabin crew while also driving our talent assessment and management strategies. You will transform data and analysis into actionable insights and recommendations, informing the strategic direction of our people strategy. This unique position combines expertise in performance coaching, mental health, and talent management to ensure the safety, success, and engagement of our aviation operations.

Job Description

Job Description

You will be responsible for providing performance coaching, addressing mental well-being, contributing to rostering and flight operations, and conducting surveys to assess employee sentiments and its impact on engagement and performance. This is a unique opportunity to work in a dynamic environment and make a significant contribution to the safety and success of our aviation operations as well as the engagement and well-being of our talents.

Talent Assessment & Selection:

• Increase validity, reliability, and relevance of psychometric tools for the company.
• Review and streamline the selection process for optimum hiring efficiency and better candidate experience.
• Provide recommendations and support in the development of interventions to guide employees/managers to reduce hiring errors and attrition.

Talent Management and Competency Framework:

• Gather and analyse talent-related data to derive insights on the effectiveness of talent management programmes.
• Create a dashboard/other visualisation that will provide meaningful insights for stakeholders.
• Partner with business leaders, HRBP, and TDOD team to support the long-term talent strategy.
• Build, maintain, and govern the competency framework for Scoot based on future workforce capability needs and competencies.

Employee Engagement & Responding:

• Develop a plan to build a continuous responding strategy and collect insights, translating to actions, at each stage of the employee life-cycle.
• Partner in the design and support in the conduct of surveys and focus groups to assess employee sentiment towards various aspects of their work environment and operational procedures.
• Analyse survey and focus group data using quantitative and qualitative methods. Identify trends, patterns, and areas for improvement.
• Translate data into meaningful insights and provide support and advice to stakeholders on best practices on employee experience and engagement assessment methodology.

Performance Coaching and Mental Well-being:

• Conduct individual and group coaching sessions with pilots experiencing performance issues.
• Analyse performance data and identify potential obstacles to optimal performance.
• Develop and implement individualized intervention plans to improve pilot performance and ensure compliance with regulatory requirements.
• Provide training and education to pilots on topics such as fatigue management, stress management, alcohol management, and decision-making skills.
• Develop, implement, and drive programs to promote pilot well-being and resilience, e.g., peer supporter group.

Critical Stress Incident Management (CISM):

• Establish and maintain a CISM program for operational crew involved in critical incidents.
• Provide immediate and ongoing psychological support to pilots or cabin crew experiencing stress, anxiety, or other emotional responses following a critical incident.
• Facilitate group debriefings and peer support sessions to promote emotional processing and recovery.
• Track and analyse CISM program data to identify trends and improve program effectiveness.

Additional Responsibilities:

• Support crew recruitment and selection and promotion using psychometrics.
• Stay up-to-date on the latest research and developments in aviation psychology and human performance.
• Contribute to the development and implementation of company-wide safety and well-being initiatives.
• Participate in accident/incident investigations and provide psychological support to crew members involved.

Qualifications:

• Minimum Bachelor's degree in Psychology (with Honours) and preference to minimum 6 years of experience in I/O psychology with experience in applied psychological and/or counselling.
• Strong expertise in performance coaching, human factors analysis, and program development, preferably in the aviation field.
• Proven experience in designing and conducting surveys and focus groups, with expertise in data analysis and reporting.
• Preferred to have CISM certification or equivalent training in crisis intervention.
• Preferred to be trained in psychometrics and/or Hogan-certified.
• Proficient in programme development, data analysis, and reporting.
• Commitment to promoting a positive and supportive work environment for pilots and cabin crew.
• Skilled in understanding psychometric concepts of various psychological assessment tools.
• Excellent analytical and critical thinking skills, hands-on experience manipulating and deriving insights from large datasets.
• Strong stakeholder management, change management, communication, and influencing skills.
• Strong team-player, self-starter with strong sense of initiative, with ability to work with minimal guidance, ambiguity, and agility.
• Ability to manage several projects simultaneously