Job Description

Senior Specialist, Ops Transformation Support

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Specialist, Ops Transformation Support to join our CORPORATE TRUST OPERATIONS team. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Microsoft Dynamics

• Provide day-to-day administrative support to the Microsoft Dynamics strategic lead, including the creation and management of teams, queues, and user access.

• Act as a subject matter expert (SME) for Microsoft Dynamics, developing user documentation, FAQs, and delivering both regular and ad hoc reporting.

• Build strong partnerships with product and technical teams to stay informed on new features, releases, and known issues, ensuring effective communication and adoption.

• Lead regular training sessions, stand-ups, and office hours to drive user engagement, communicate changes, and capture and escalate issues.

• Business Transformation

• Coordinate project plans, tracking milestones, and ensuring key actions were completed on time across multiple workstreams.

• Improve project visibility and stakeholder alignment through regular status reporting, meeting coordination, and maintenance of accurate project documentation.

• Help drive process improvement efforts by identifying dependencies, tracking risks and issues, and escalating blockers to support timely decision-making.

• Contribute to stronger project governance by maintaining action logs, RAID trackers, and change records to support structured and controlled execution.

• Enable smoother implementation of transformation changes by working closely with cross-functional teams to monitor progress, support adoption activities, and promote consistent communication.
  
  

To be successful in this role, we’re seeking the following:

• Proven experience managing teams and queues within Microsoft Dynamics, or a comparable CRM platform.
• Strong written and verbal communication skills, with the ability to produce clear, detailed, and user-focused documentation.
• Experience supporting user adoption and change management within CRM or enterprise platforms, including training delivery and stakeholder engagement.
• Strong analytical skills with experience producing and interpreting operational reports and dashboards (e.g., Power BI or similar tools).

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.