At GE Vernova, we are accelerating the transition to more reliable, affordable, and sustainable energy. As part of this mission, the Senior Specialist – NCR Triage plays a critical role in enabling operational excellence across Gas Power Business Operations.
As a member of the Gas Power Business Operations Center of Excellence team, you will support the development, execution, and continuous improvement of the issue and case management process within the PowerNow 2.0 platform.
You will act as a central point of coordination for issue intake, validation, prioritization, routing, follow-up, and closure for reported Non-Conformances (NCRs), Concerns, and Improvement opportunities.
This role requires strong judgment, cross-functional collaboration, and the ability to ensure issues are managed efficiently and in accordance with business requirements. You will work closely with regional, operational, and functional stakeholders to improve issue resolution flow, data quality, accountability, and cycle time.
What You'll Do (Roles & Responsibilities):
Serve as senior subject matter expert for case quality, triage execution, issue routing, and information capture standards within PowerNow 2.0.
Lead and/or support with the development, implementation, and sustainment of governance mechanisms for issue management, including standard work, business rules, escalation paths, and process controls as required.
Provide coaching, guidance, and best practice sharing to users and stakeholders involved in issue submission and case management.
Partner with regional, operational, quality, and functional stakeholders to strengthen process adherence, accountability, and resolution effectiveness.
Ensure issues are reviewed for completeness, accuracy, quality, and compliance with established reporting requirements and business rules.
Drive validation of submitted information and resolve missing, inconsistent, or unclear case details that could delay effective resolution.
Prioritize issues based on severity, business impact, operational risk, and established triage criteria.
Assign and route issues to the appropriate subject matter experts, functional owners, or resolution teams, and re-route or escalate as needed.
Re-route or reassign cases when initial ownership is misaligned or additional expertise is required.
Monitor case progression and drive timely follow-up, escalation, and closure in line with business expectations and service requirements.
What You'll Bring (Basic Qualifications):
Bachelor’s degree from an accredited college or university, or equivalent experience
Significant experience in Quality Systems and Non-Conformance Management
Significant experience in power generation equipment installation, operation, service, technical support, quality, or business operations
Experience working with PowerNow, PLM, ERP systems, and issue/case management processes
Demonstrated experience in process governance, performance management, or continuous improvement in a cross-functional environment
What Will Make You Stand Out (Desired Characteristics):
Strong analytical and quantitative problem-solving skills
Working knowledge of non-conformance management tools, ERP systems, Lean, Quality Assurance, Quality Control, and related quality concepts
Highly collaborative with demonstrated ability to influence across functions, regions, and organizational levels
Ability to interpret technical documentation, quality records, operational data, and business process requirements
Strong prioritization, organization, and time management skills
Strong oral and written communication skills
Customer-focused mindset with strong ownership and urgency
Strong interpersonal skills with the ability to lead through influence
Solid understanding of Gas Power products, services, repairs, and business operations
Commitment to continuous improvement and operational excellence
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.
