Job Description

Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.

This position will enable a best-in-class employee experience through subject matter expertise, consultation, and service delivery for the assigned function. This includes the implementation, delivery, and management of innovative HR solutions. This role works directly with people leaders, employees, and the HRBP functions to meet human resources needs and provides inputs to program design.

How you´ll make an impact:

• Optimize program development in Talent Management and Learning to improve employee experience, balanced with function-specific needs and drivers. Provide recommendations, alternative solutions and insights to Functional Team Leaders to continuously improve services in this function

• Lead in the implementation and delivery of end-to-end solutions to provide a best-in-class employee experience for Talent Management and Learning pillar.

• Demonstrated Programs facilitation skills for multiple levels of the organization.

• Lead in the continuous improvement and champion overall continuous improvement processes in the function.

• Engage with third-party providers to establish and develop services and ensure that third-party vendors adhere to established service level agreements.

• Address escalated complex inquiries and act as reviewer/approver of transactions, as applicable. Provide coaching and guidance to lower level HRS team members.

• Consolidate team input for the development and delivery of moderately complex communication materials related to programs, plans, policies, processes.

• Perform audits and validations of transactions and processes. Examine and verify data for accuracy and consistency.

• Proactively stay up to date on trends and developments, proactively providing ideas and recommendations to leaders regarding best practices and trends. Work to enhance the capability of self and team.

• Other incidental duties

What you´ll need (Required):

• Bachelor's degree in human resources or related fields, and 5 years of experience in Talent Management area

What else we look for (Preferred):

• Relevant experience in multiple HR Solutions pillars

• Experience with interacting and supporting all levels of management is strongly preferred

• Experience managing HR system data and processes preferred

• Experience and understanding of HR enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)

• Experience with an ERP system (Workday preferred)

• Experience with Microsoft tools and applications required

• Results-oriented mindset (high sense of urgency, determination, tenacity, etc.).

• Professional, high energy, engaging personality that comes across over the telephone.

• Highly articulate, well-developed, effective written and verbal communication skills.

• Extensive knowledge of standard business practices and professionalism in a customer service environment are essential

• Extensive specialized knowledge of end-to-end HR solutions in assigned function to deliver a best-in-class employee experience

• Possess a sense of urgency in solving customer requests to ensure timely resolution

• Understanding of HR enabling technologies and how they work within a customer service business environment.