Job Description

Under the direction of Associate Director, Technical Product Management, Migration Services, the candidate will be responsible for leading demand intake, delivery planning, and stakeholder coordination for the Migration Services product area. This role serves as the primary interface for application owners and is accountable for ensuring new demand is assessed, coordinated, tracked, and communicated effectively across planning, scheduling, and execution teams.

We are looking for a highly experienced and knowledgeable Technical Delivery Manager to join our team. In this role, you will lead end-to-end demand intake for the Migration Services product area and serve as the primary point of contact for application owners and key stakeholders. You will be responsible for managing planning and coordination across scheduling and execution teams, facilitating meetings, maintaining clear communications, and ensuring work is translated into actionable plans through tools such as Confluence and JIRA. You will also support dashboard reporting and operational metrics, using data to drive transparency, prioritization, and continuous improvement. A strong technical foundation, proven experience managing technical projects, and the ability to operate autonomously in a fast-moving environment are essential for success in this role. This position will:

• Lead all demand intake activities for the Migration Services product area and ensure requests are captured, assessed, and routed appropriately

• Serve as the primary interface for application owners, providing clear communication, coordination, and follow-through throughout the delivery lifecycle

• Coordinate planning and execution activities across product, scheduling, and delivery teams to support timely and efficient migration outcomes

• Drive process improvement through automation, AI-enabled workflows, and self-service capabilities that improve operational efficiency and user experience

Primary Responsibilities:

• Own demand intake for Migration Services: Manage the intake of all new requests for the Migration Services product area, ensuring demand is documented, evaluated, prioritized, and progressed through the appropriate planning channels.

• Serve as the primary interface to application owners: Build strong working relationships with application owners and act as the central point of contact for intake, planning updates, status communications, and issue resolution.

• Coordinate planning and delivery activities: Work closely with scheduling and execution teams to align timelines, dependencies, readiness requirements, and resource needs for migration initiatives.

• Facilitate stakeholder correspondence and meetings: Prepare and lead meetings, capture key decisions and action items, and maintain ongoing communications with business and technical stakeholders.

• Maintain delivery documentation and task management: Create and maintain summary Confluence pages and enter JIRA tickets to define, assign, and track work across teams.

• Support dashboard reporting and metrics: Collect, organize, and analyze operational data to support dashboards, reporting, and management visibility into demand, throughput, timelines, and outcomes.

• Drive process optimization: Continuously identify and implement opportunities to improve workflows through AI, automation, and self-service capabilities that increase efficiency and scalability.

• Manage delivery in a dynamic environment: Balance multiple priorities, adapt to changing demands, and proactively address risks, blockers, and dependencies across fast-moving technical initiatives.

• Represent the product team professionally: Act as the face of the Migration Services product team for all new demand, ensuring a high standard of responsiveness, coordination, and stakeholder engagement.

Required Qualifications:

• Technical background: Strong technical foundation with the ability to engage credibly with application owners, engineers, and delivery teams on migration-related work, dependencies, and risks.

• Technical project delivery experience: Demonstrated experience managing technical projects or delivery coordination for complex initiatives in enterprise IT environments.

• Stakeholder management skills: Proven ability to manage communications and coordination across stakeholder groups, including application owners, product teams, schedulers, and execution resources.

• Documentation and workflow tool proficiency: Experience using collaboration and work management tools such as Confluence and JIRA to document plans, define tasks, and track execution.

• Exceptional oral and written communication skills: Ability to communicate clearly, concisely, and professionally with both technical and non-technical audiences while leading meetings, driving alignment, and providing status updates.

• Analytical and operational skills: Ability to interpret data, support dashboard reporting, track metrics, and use insights to improve delivery transparency and operational performance.

• Ability to work independently: Comfortable operating with a high degree of autonomy while maintaining strong accountability and follow-through.

• Multitasking and prioritization: Proven ability to manage multiple concurrent workstreams, balance competing priorities, and maintain momentum across a dynamic portfolio of demand.

• Adaptability in fast-moving environments: Able to respond effectively to changing priorities, shifting timelines, and evolving business needs.

• Continuous improvement mindset: Demonstrated ability to identify opportunities to simplify processes, improve the customer experience, and increase efficiency through better workflows, automation, and self-service solutions.

Required Experience and Skills:

• B.S. required in IT, Engineering, Computer Science, or related discipline.

• 10+ years of experience in IT, technical delivery, product operations, or a related field.

• Experience managing or coordinating technical projects, delivery workflows, or demand intake processes in a complex enterprise environment.

• Experience working with migration services, infrastructure modernization, cloud transformation, or other technically complex service offerings is preferred.

• Working knowledge of delivery planning, dependency management, task tracking, and stakeholder communications across cross-functional teams.

• Hands-on experience using tools such as JIRA, Confluence, dashboards, and reporting solutions to manage work and communicate progress.

• Experience supporting metrics, operational reporting, and data quality for management visibility and decision-making.

• Demonstrated ability to apply AI, automation, or workflow simplification techniques to improve process efficiency and increase self-service capabilities.

• Excellent written and verbal communication skills with the ability to interface effectively with information technology professionals, business stakeholders, and leadership.

• Experience working in a global team environment.

• Ability to work with limited supervision, manage ambiguity, and proactively resolve issues before they impact delivery.

Required Skills:

Availability Management, Availability Management, Capacity Management, Change Controls, Computer Science, Configuration Management (CM), Customer Experience Improvement, Design Applications, Incident Management, Information Technology (IT) Infrastructure, Infrastructure Engineering, IT Service Management (ITSM), Managing Ambiguity, Multitasking, Operational Efficiency, Operational Reporting, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, Stakeholder Communications, Stakeholder Engagement, Stakeholder Management, System Administration, System Designs {+ 1 more}

Preferred Skills:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

06/29/2026

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