Job Description

We are looking for a Senior Specialist, HRIT who is responsible for managing, optimizing, and supporting the organization’s HR Technology ecosystem, with a strong focus on SAP SuccessFactors and cross-platform data integrations. This role drives the system operation execution, ensures high system uptime and data accuracy, maintains strict governance standards, and collaborates with internal stakeholders and external vendors to deliver effective HR solution strategies.

General Responsibilities

• Support superior in managing day-to-day operating expenditure against operating budgets for the HRIS function to ensure efficient usage of resources
• Ensure HRIS projects are delivered on time and within budget, achieving ≥ 90% stakeholder satisfaction.
• Test and implement HRIS-related solutions (e.g. SAP SuccessFactors) to drive HR strategic and operational effectiveness
• Monitor ongoing daily HRIS and employee data integration between various system platforms (e.g. SAP S/4 HANA, Identity Governance, HR payroll system, etc.) to ensure the smooth running of HR operational activities
• Review system workflows and specifications. Escalate problems/issues. Maintain ≥ 98% accuracy in employee master data and ensure 100% compliance with global access governance
• Conduct standard diagnosis and troubleshooting on software packages and hardware issues to support stakeholders' daily HR Technology queries/requests
• Achieve ≥ 95% training completion and ≥ 90% adoption of new HRIS features within 3 months of rollout
• Execute HRIS projects to enhance existing system needs (e.g., new system implementation, HRIS upgrades, standardization to global requirements, etc.)
• Collaborate with internal stakeholders to ensure stakeholder requirements are met regarding HR systems
• Manage relationship with external HR system vendors/consultants to enable smooth running of system upgrade/improvement initiatives
• Ensure vendors meet 100% SLA commitments and maintain strong collaboration with HR and IT teams
• Assist in the implementation of data quality measurements and identify patterns and trends in data gaps in a deductive manner
• Assist in analytical problem solving and generate actionable recommendations by analyze, review, forecast, and trend complex data
• Assist superior in guiding team members to ensure effective delivery of HR requests
• Collaborate with IT architecture team to monitor and optimize system performance
• Conduct refresher training to upskill HR personnel from time to time in terms of data quality and data management best practices
• Review HRIS user access rights with country HRIS personnel and recommend options to align to global standards and guidelines
• Provide input to data dictionary, business blueprint of existing HRIS-related solutions and data architecture documentation in a details approach
• Maintain HRIS system uptime at ≥ 99.5% and resolve incidents within 24–48 hours
• Deliver HR reports with ≥ 99% accuracy and reduce data gaps by ≥ 20% year-over-year
• Conduct knowledge transfer session to other team members

Job requirements

• Demonstrate knowledge and understanding of the business and industry
• Demonstrate sound knowledge in SAP SuccessFactors modules (e.g., Recruitment, Onboarding, Learning, Performance & Goals, Succession, Compensation, Employee Central), talent management, HRIS trends, best practices, design, solution evaluation and the use of appropriate technologies
• Demonstrate knowledge in HR-related needs and provide consulting on design and delivery of HRIS solutions
• Demonstrate research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-culture interactions

Education

• Degree in IT

Work experience

• Minimum five years’ experience in a similar role