Job Description
This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
The Senior Associate, Global Logistics, is responsible for supporting the execution and optimization of global transportation operations across air, ocean, road, and small parcel modes. This role contributes to both the strategic and tactical management of logistics activities to ensure the efficient, compliant, and cost-effective movement of goods across West’s global network.
The Senior Associate partners closely with internal stakeholders and external service providers to maintain high service levels while identifying opportunities for continuous improvement in transportation performance, cost, and reliability. This includes supporting initiatives such as freight consolidation, process standardization, and operational enhancements to reduce logistics spend and improve shipment predictability.
This role leverages data analytics to support decision-making, monitors key performance metrics, and assists in driving initiatives aligned with global supply chain objectives, including service reliability, cost optimization, and revenue alignment. The Sr. Specialist also plays a key role in enhancing shipment visibility, supporting order management processes, and ensuring alignment across cross-functional teams including Supply Chain, Procurement, Customer Success, and regional logistics operations.
Essential Duties and Responsibilities
- Manage day-to-day global transportation operations across air, ocean (FCL/LCL), road (FTL/LTL), and small parcel modes to meet business and customer requirements.
- Coordinate with internal stakeholders and external logistics providers to plan, book, and execute shipments, ensuring on-time delivery and proactive issue resolution.
- Serve as a liaison between internal teams (Planning, Manufacturing, Customer Service, Procurement, Finance) and external partners including freight forwarders, carriers, parcel providers, and customs brokers.
- Ensure compliance with international trade regulations, customs requirements, and shipping documentation in partnership with Trade Compliance and customs brokers.
- Monitor shipment execution, track performance, and manage exceptions, delays, and escalations with a focus on minimizing disruption to the business.
- Support carrier and vendor management activities including performance monitoring, KPI tracking, and participation in business reviews and continuous improvement initiatives.
- Analyze freight spend and logistics performance data to identify cost savings opportunities through routing optimization, shipment consolidation, and mode selection.
- Support rate management, contract alignment, and service-level agreements (SLAs) with logistics providers.
- Develop and maintain reporting on key logistics metrics including on-time delivery, freight costs, and operational performance using systems such as SAP and Power BI.
- Drive continuous improvement initiatives to enhance logistics efficiency, reliability, and service levels across the global network.
- Partner with cross-functional teams to support new product launches, network changes, and evolving business needs.
- Communicate shipment status, risks, and mitigation plans to stakeholders, ensuring alignment and transparency.
- Support revenue recognition accuracy by enabling more predictable and reliable shipment execution and delivery timelines.
- Manage expedited or critical shipments with increased visibility and communication to leadership.
- Identify process gaps and recommend improvements to logistics processes, systems, and provider performance.
- Support special projects and strategic initiatives within Global Logistics.
- POD support for revenue recognition
- Oversee global Order Management booking activities to ensure accurate, timely, and compliant shipment execution across all regions
- Other duties as assigned. #LI-AP1 #LI-HYBRID
Education
- Bachelor's Degree in Supply Chain or business related concentrations, or equivalent experience required
- Master's Degree in related fields preferred
Work Experience
- 5+ years of experience in global logistics or transportation management required
Preferred Knowledge, Skills and Abilities
- Hands-on experience managing air, ocean (FCL/LCL), road (FTL/LTL), and small parcel shipments
- Strong understanding of international shipping practices, Incoterms, customs processes, and trade compliance
- Experience working with freight forwarders, carriers, customs brokers, and parcel providers
- Proficiency in ERP systems (SAP preferred) and reporting tools such as Power BI
- Strong analytical skills with the ability to interpret data and provide actionable recommendations
- Ability to manage multiple priorities in a fast-paced, global environment
- Excellent communication and stakeholder management skills
- Strong problem-solving and decision-making abilities
- High attention to detail with strong ownership and accountability
- Ability to work independently and collaboratively across cross-functional and global teams
- Experience supporting global or regional logistics networks preferred
- Knowledge of dangerous goods (IATA/IMDG), cold chain, or high-value shipments is a plus
License and Certifications
- ManufacturingCertified in Logistics, Transportation, and Distribution (CLTD)-APICS preferred
- ManufacturingCertified in Production and Inventory Management (CPIM)-APICS preferred
- Program and Project ManagementCertified Project Management Professional (PMP)-PMI preferred
- ManufacturingLean Six Sigma Certification-IASSC Lean or Agile preferred
Travel Requirements
10%: Up to 26 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
- Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- Must be able to communicate effectively and influence at all levels of a global organization with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
- Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
- Read and interpret data, information and documents
- Must maintain the ability to work well with others in a variety of situations
- Must be able to multi-task, work under time constraints, problem solve, and prioritize
- Ability to make independent and sound judgments
- Observe and interpret situations, analyze and solve problems
West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.
