This role is a technical position responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH’s internal & external collaboration, communication, and productivity. This role involves working closely with various teams and stakeholders to design, implement and maintain an efficient and user-friendly digital workplace environment at global scale.

General Responsibilities

• Build, run and maintain digital workplace solutions.
• Strong in identity management solutions with Active Directory & Entra ID (formerly known
  as Azure Active Directory).
• Experience in onboarding & offboarding process with Identity Governance &
  Administration solutions, include SailPoint, Saviynt or Okta.
• Experience in virtual desktop infrastructure, include AWS Workspaces, Azure Virtual Desktop and Windows 365.
• Familiar in Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
• Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
• Familiar in unified endpoint management solutions, including Intune, ManageEngine, Ivanti or SCCM.
• Experience in supporting Windows 10 & 11 administration and security patch.
• Hands-on experience in Microsoft/Office 365 administration including Active Directory, Entra ID (formerly known as Azure Active Directory), Exchange Online, SharePoint Online, Teams, Security & Compliance and etc.
• Experience technical background in endpoint detection and response solutions include Defender or CrowdStrike.
• Have strong technical background in designing, developing and implementing new digital workplace solutions that align with IT strategy.
• Create and manage project timelines for all digital workplace solutions.
• Assist evaluations for designing digital workplace solutions for supporting global implementation.
• Embrace DKSH’s culture elements – Our purpose, Our values & Our People DNA.
• Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
• Ensure services provided adhere to service level agreement.
• Build strong working partnerships with Regional / Country IT teams, business stakeholders and users.
• Communicate user needs, priorities and customer satisfaction.
• Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
• Provide knowledge sharing to other Digital Workplace personnel.
• Review and assess platform security compliance to hardening standards.
• Strong ability to analyze and present data to support product & delivery decisions as required.
• Flexible on-call rotations to ensure 24/7 security escalation coverage.
• Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports

Functional Skills and Knowledge

• Familiar in numeracy and quantitative analysis skills.
• Sense of ownership and pro-activeness in identify, improve and optimize processes and mitigating gaps.
• Demonstrate fluency in local language and English, both written and verbal communication skills.
• Strong ability to work independently and cooperate with diverse teams in multiple stakeholders.
• Experience in planning & managing IT Infrastructure budget.

Education

• Professional degree in Computer Science, Information Technology or equivalent.
• At least 5-7 years of working experience in IT infrastructure.
• Excellent leadership, strategic thinking, problem-solving abilities, and team management skills.
• Strong communication and interpersonal skills with ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Keep abreast of the latest technologies and technological opportunities.