Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The Incumbent is to provide advanced technical expertise and assistance to resolve complex desktop and end-user computing issues, ensuring the smooth and efficient functioning of the organization's computer systems and user experience.
Senior Specialist-Desktop Support
Respond to inquiries from users via phone, email, or chat, and provide guidance and solutions to technical problems.
Log all support requests and issues in ticketing system and track their progress to ensure timely resolution.
Escalate complex or unresolved issues to appropriate teams or senior technical staff for further investigation and resolution.
Provide training and guidance to users on how to use software applications, troubleshoot common issues, and improve their technical skills.
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.
Tertiary level qualification in Information Technology, Computer Science or related discipline.
1+ years’ experience in IT Service Desk Delivery.
IT professional certifications such as CompTIA A+ and Network+ preferred but no essential.
Basic working knowledge of MS Windows and VPNs.
Strong working knowledge of Microsoft office products; to include configuration of MS Outlook email client.
Experience in technical reporting and documentation.
Working knowledge of remote access protocols and technologies such as Citrix, VMWare and RDP.
Experience with or understanding of IP phones and functionality.
Must be flexible and willing to work irregular hours including evenings, weekends and any work schedule required to satisfy client and customer needs in a 24/7 work environment. o Must be flexible and willing to travel locally and internationally, representing the Company as required. o This job is physically demanding as such the incumbent must have high manual dexterity. o Must be willing to comply with a background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation result
Kingston, MJS Industrial ParkJamaica
Sagility is a tech-enabled healthcare business process management company that supports US payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care, and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes.
Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s businesses. Additionally, with our extensive global resources and facilities, that span across 40,000 talent and 5 countries, we provide the best service/price ratio for any service outsourcing needs.
