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Role Purpose/Business Unit:

To support the delivery and ongoing improvement of digital and technology capabilities within Vodacom’s National Property and Facilities function, using data, systems and process improvements to enhance corporate real estate operations, workplace services and portfolio visibility.

This role supports the development, maintenance and continuous improvement of the CRE digital ecosystem, helping ensure that technology solutions improve reporting, operational efficiency, service delivery and user experience across the property lifecycle.

The role works with Vodacom Business, Information Technology, Digital AI Engineering and external service partners to gather requirements, support solution improvements, coordinate implementation activities and assist with the effective use of property technology platforms, data and analytics.

The Senior Specialist: CRE - Digital and Technology Services role supports the use of digital capabilities, data assets, infrastructure information and technology-enabled processes to improve decision support, reporting accuracy and colleague experiences across the real estate lifecycle.

The role provides functional support for technologies used in facilities management, engineering, capital projects, workplace experience, portfolio management, sustainability, parking and mobility, smart buildings, Archibus, Building Management Systems, IoT, ESG reporting and related real estate systems.

The Senior Specialist: CRE Digital and Technology Services acts as the key driver of digital product vision, data-as-a-product maturity and operational change enablement, ensuring that the National Property and Facilities function extracts maximum value from its real estate technology ecosystem.

Key Accountabilities and Portfolio Management:

Digital Strategy and Business Transformation

• Develop and maintain the CRE Digital & Technology solutions, architecture and roadmap for the National Property and Facilities portfolio ensuring alignment with business strategy, operational requirements and enterprise technology standards.
• Support the National Property and Facilities Digital Strategy aligned to Vodacom’s business strategy and Vision 2030.
• Identify opportunities to simplify, automate and modernize business processes through digital innovation.
• Drive business adoption of digital technologies that improve productivity, customer experience and operational efficiency.
• Ensure all digital initiatives deliver measurable business outcomes and return on investment.
• Drive benefits realization, ensuring that digital investments deliver improvements in cost-to-serve, asset lifecycle, utilisation, sustainability, and vendor performance.

National Property and Facilities Technology

• Act as the business owner for digital products used across National Property and Facilities (workplace tools, space analytics, asset insights, ESG reporting dashboards, portfolio visualization).
• Define business requirements and prioritise technology investments in collaboration with IT and Digital teams.
• Ensure technology platforms remain fit for purpose, scalable and aligned to future business requirements.
• Ensure all digital initiatives deliver measurable business outcomes and return on investment.
• Prioritize features based on business value and partnership with other Vodacom business units for delivering sequencing and roadmap alignment.

Data, Analytics and Business Intelligence

• Own the business definition of data products for Portfolio, Asset, Space, Vendor, and ESG domains.
• Establish a data-driven operating model across National Property and Facilities.
• Manage development of executive dashboards, portfolio analytics and predictive insights supporting strategic decision-making.
• Drive governance of property, asset, vendor and sustainability data to improve data quality, transparency and reporting.
• Enable evidence-based decisions relating to portfolio optimisation, asset performance, workplace utilisation and supplier performance.
• Define business semantics, KPIs, success measures, and data quality expectations.

Business Insights, Analytics & Decision Support

• Support the development of executive insights, dashboards, and performance packs that enable strategic decision making.
• Build scenario models and analytics that support:
  • Real estate optimisation
  • Space utilisation intelligence
  • Cost-to-serve analysis
  • Asset lifecycle performance
  • Vendor performance and SLA adherence
  • ESG sustainability insights

Stakeholder Engagement, Governance and Change Enablement

• Support digital adoption and change enablement across CRE, ensuring new tools and processes are embedded effectively.
• Implement digital change management across National Property and Facilities.
• Build strong partnerships with Business, Technology, Finance, Procurement, Sustainability and Human Resources.
• Promote adoption of digital capabilities through communication, training and business engagement.
• Foster a culture of innovation, collaboration and continuous improvement.
• Establish governance frameworks for property technology vendors and managed service providers.

The ideal candidate for this role will have:

• A 3-4 year degree in Information Systems, Data Analytics, Real Estate, Property Management, Engineering - essential.
• Minimum of 5-8 years experience in Infrastructure Management, Corporate Real Estate Facilities Management, Digital Transformation or Property Technology.
• Strong experience with CAFM / IWMS platforms (such as Archibus), Smart Buildings, IoT and workplace technologies.
• Experience in data analytics, business intelligence and executive reporting.
• Proven ability to work with cross-functional teams and manage vendor relationships.

Key accountabilities and decision ownership:

Technical:

• Real Estate Technology
• Smart Buildings & IOT
• Operational Technology
• Physical Security Technology
• Data Architecture
• Digital Workplace Solutions
• Building Systems Integration
• User experience awareness

Management:

• Strategic Thinking
• Customer Obsession
• Digital Innovation
• Commercial Acumen
• Data-Driven Decision Making
• Influencing and Stakeholder Management
• Change Leadership
• Collaboration
• Results Orientation
• Continuous Improvement

Preferred Experience:

• Real estate portfolio analytics.
• Workplace or facilities management data and reporting.
• Data governance or data product management.
• Exposure to CAFM / IWMS systems and IoT/ESG data environments (business-side experience, not technical design).
• Experience leading change and adoption in large organisations.
• Experience working with outsourced service providers.
• Strong background in business analysis, product ownership and digital strategy in complex environments.
• Exposure to digital transformation and data-driven decision-making.
• Experience must include developing integrated customer-centric technology workplace product or service solutions while working with and managing stakeholders across and / or functional areas and budget management.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 24 August 2026.

The base location for this role is Midrand, Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.