Job Description

Key Responsibilities

Soft Services & Workplace Management

• Manage end-to-end soft services operations, including: Housekeeping Cafeteria & pantry management Front office services Office hygiene and upkeep

• Ensure high standards of workplace experience and employee satisfaction

• Drive continuous improvements in service quality and efficiency

Vendor Management, Agreements & Cost Optimization

• Manage vendor lifecycle including: Vendor selection, onboarding, and performance tracking Agreement drafting, review, and execution

• Monitor vendor SLAs/KPIs and conduct periodic performance reviews.

• Drive cost-saving initiatives through: Contract renegotiations Consumption optimization Process improvements

• Work closely with Procurement for RFP/RFQ processes

Events & Employee Engagement

• Plan and execute: Townhalls Leadership and client visits Employee engagement & cultural events Conferences and internal meetings

• Ensure smooth execution, budget adherence, and high-quality experience.

• Bring innovative ideas to enhance employee engagement and culture

Data Analytics, MIS & Reporting

• Develop and manage MIS dashboards using advanced Excel

• Analyze trends related to: Cost optimization Vendor performance Consumption analysis Space and service utilization

• Prepare daily, weekly, and monthly reports for leadership.

• Drive data-based decision-making and automate reporting processes.

Financial & Petty Cash Management

• Manage and monitor petty cash operations with proper documentation and controls.

• Track admin expenses and ensure cost adherence to budgets.

• Maintain transparency and compliance in all financial transactions.

Process, Compliance & Documentation

• Develop and implement Standard Operating Procedures (SOPs)

• Ensure compliance with: Company policies Audit requirements Statutory regulations

• Maintain all admin documentation including: Agreements Vendor records Audit and compliance reports

Employee Support & Helpdesk

• Act as a single point of contact for employee admin-related queries.

• Manage and improve helpdesk operations with SLA adherence.

• Ensure timely resolution and high service satisfaction.

Stakeholder Management

• Collaborate with: HR, Finance, Procurement teams Site leadership External service partners

• Provide administrative and reporting support to leadership.

Education & Experience

• Graduate (Mandatory)

• MBA or BHM (Bachelor in Hotel Management) – Preferred

• 8–12 years of experience in Administration / Soft Services / Workplace Management, preferably in IT/ITES or corporate environment

Key Skills & Competencies

• Advanced proficiency in MS Excel (Pivot, Dashboards, Data Analysis)

• Strong vendor management and agreement handling skills

• Expertise in cost control and savings initiatives

• Event management and workplace experience expertise

• Knowledge of compliance and audit processes

• Strong organizational and multitasking abilities

Personal Attributes

• Highly proactive and smart worker

• Strong communication skills (written & verbal) with ability to engage stakeholders effectively

• Smart, confident, and professional communication style

• Strong analytical and problem-solving mindset

• Detail-oriented with high ownership and accountability

• Ability to manage multiple priorities in a dynamic environment

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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