Provides detailed and comprehensive support/expertise to 1 or more areas of business by taking on and
being responsible for associated organizational/ operational/process management tasks
Requires in-depth experience and a high (advanced or expert) proficiency knowledge level in several aspects
of a process
Closely communicate with internal stakeholders about the identified issues, exceptions and backlogs that
need urgent attention, seek and follow through for resolutions in a timely manner.
Understands the complex process environment to ensure maximum efficiency
Delivers, within a broad and integrated environment, high-quality (custom) solutions for the processing of
standard products/files.
Is considered as a specialist in a number of processes/products (high risk related) and usually works on a
day-to-day basis in an environment of a medium level of complexity with minimal supervision
Has knowledge of the latest developments in the internal market and integrates this knowledge into day-to-day activities. Reports deviations to the appropriate person/body. Understands the mission and vision of
the company and has the ability to integrate this in day-to-day activities or as input for projects. Acts in line
with ING rules and policies and monitors compliance with these regulations.
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
