Job Description

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​

Join us and become a Heartist®.

Job Description

You are part of the story behind every moment of wellbeing. At MGallery, each property offers a unique sense of place, and as a Senior Spa Receptionist, you create meaningful experiences from the moment guests arrive. With a warm welcome, genuine care, and a refined approach to service, you ensure every guest feels relaxed, valued, and well cared for throughout their spa journey.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and worldwide!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Welcome and warmly greet guests, creating a positive first impression.
• Handle spa reservations, appointments, and guest inquiries professionally and efficiently.
• Explain and recommend spa treatments, services, and wellness experiences.
• Coordinate appointments with therapists and ensure a smooth guest journey.
• Manage guest records, payments, billing, and spa reception procedures accurately.
• Maintain a clean, organized, and welcoming reception area.
• Communicate guest preferences and special requests to the Spa Therapist and Supervisor.
• Handle guest feedback and concerns professionally, escalating when necessary.
• Promote spa treatments, packages, and retail products where appropriate.
• Support the smooth day-to-day operation of the spa and assist colleagues when required.
• Maintain high standards of grooming, hygiene, and professional appearance.
• Follow spa policies, procedures, and health and safety standards.
• Create thoughtful, personalized moments that reflect the unique spirit of MGallery.
• Embody the MGallery spirit through warm, discreet, attentive, and refined service.

Qualifications

Your experience and skills include the following:

• Previous experience in spa reception, front office, or guest services is an asset.
• Good knowledge of spa treatments and wellness services.
• Excellent communication and interpersonal skills.
• Warm, welcoming, and professional personality.
• Strong organizational skills with attention to detail.
• Good computer skills and ability to manage reservations and payments.
• Ability to work independently and as part of a team.
• Flexible to work shifts, weekends, and public holidays.
• Professional grooming and a positive attitude.
• Fluency in English; additional languages are an advantage.

Additional Information

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.