Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The Senior Sourcing Specialist will play an instrumental part for driving the sourcing strategy for the Customer Service Representative recruitment team. This person will build networks through various sourcing techniques including social media and works effectively with internal and external clients.

As Senior Sourcing Specialist, You Will…

• Create and host various promos and activities to drive lead generation
• Support execution and implementation associated with recruiting and sourcing deliverables
• Interact with applicants & respond to initial inquiries and concerns including through our Social Media and various other platforms
• Create positive experiences by building trust and transparency with Candidates
• Recommend ways of improving sourcing process
• Ensure sourcing tracking and reporting requirements are maintained and accurate
• Develop plans and timelines to meet hiring needs
• Promote recruiting and sourcing activities using job portals, social media and various tools
• Manage sourcing channels: Online, Referral Program, External
• Events and Vendor Management
• Source and generate candidate leads to ensure current hiring requirements are obtained
• Provide sourcing team guidance and feedback as needed to ensure operational excellence

As Senior Sourcing Specialist, You Have…

• Some post-secondary or completion of post-secondary schooling preferred
• 5+ years of recruiting/sourcing experience in a fast-paced,
• high volume call center environment or related industry
• Leadership experience would be considered an asset
• Familiarity with an online Applicant Tracking System
• Strong verbal and written English communication skills
• Effective problem solving and decision making skills
• Ability to learn and work in a fast-paced, challenging and changing environment
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• A creative and resourceful attitude to lead the sourcing team and find quality candidates for our partners
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• Ability to work shifts, holidays, and weekends
• Planning, auditing and monitoring for results
• Adept in Microsoft Office and Google Suite (Excel/PowerPoint Sheets/Slides)