Position Purpose:
The Senior Sourcing Manager owns the end-to-end sourcing strategy for volume hiring, translating business demand into a scalable, cost-efficient candidate funnel. This role goes beyond campaign execution — it sets sourcing direction across channels and vendors, governs sourcing spend through regular audits, and uses analytics and reporting to ensure day-to-day targets are consistently met. The Senior Sourcing Manager is accountable for both the quality and cost-efficiency of applicant flow, and for building the sourcing function's long-term capability and resilience against peak-season demand (e.g., AEP).

Key Responsibilities:

Strategic Sourcing Leadership

• Own and evolve the company's overall sourcing strategy for volume hiring, aligning channel mix and campaign design to business growth and seasonal demand

• Provide strategic direction on sourcing channels, emerging platforms, and methods for both volume and functional/niche talent

• Build and manage strategic partnerships with sourcing vendors and platforms, negotiating terms that balance quality, speed, and cost

Sourcing Audit and Cost Governance

• Conduct regular audits of sourcing activities across all channels to validate campaign effectiveness, vendor performance, and adherence to sourcing SOPs

• Own cost-per-hire, cost-per-source, and overall sourcing budget performance; identify and correct inefficientspendacross channels and vendors

• Prepare and present audit findings and cost-efficiency reports to leadership, with clear recommendations for reallocation or optimization

Analytics-Driven Performance Management

• Establish and maintain sourcing dashboards/scorecards to track daily and weekly funnel health (applicant flow, conversion, source yield, cost) against targets

• Use data to proactively flag funnel gaps and course-correct sourcing activity before day-to-day targets are missed

• Translate sourcing data into actionable insight for TA leadership, identifying trends, risks, and opportunities across channels and sites

Operational Oversight

• Oversee execution of sourcing initiatives across all channels and ensure timely, detailed post-activity reporting

• Maximize existing sourcing resources, tools, and procedures to drive maximum efficiency across the team

• Lead, coach, and develop the sourcing team to execute against strategy and analytics-based targets

• Other strategic or operational tasks as assigned

Qualifications:

• Bachelor's degree in any field; a business, HR, or analytics-related degree is a plus

• 5-8 years of high-volume recruitment sourcing experience in the contact center/BPO industry, including 2+ years in a managerial or senior individual contributor capacity with team or vendor oversight

• Proven experience managing sourcing budgets, conducting audits, or owning cost-efficiency metrics (cost-per-hire, ROI by channel)

• Strong working knowledge of sourcing analytics tools and reporting (e.g., dashboards, ATS reporting, Excel/BI tools) to drive data-based decisions

• Deep knowledge of multiplesourcingstrategies, channels, and vendor ecosystems for mass/volume recruitment

• Excellent stakeholder management, project management, writing, and oral communication skills

• Ability to operate strategically while staying close enough to daily metrics to catch and correct issues in real time