Job Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

As the Senior Solutions Architect, Scams; you’ll shape the end‑to‑end architecture that supports how we manage and resolve scam‑related complaints at scale.

This role brings together business, customer and regulatory needs to design secure, scalable and well‑integrated solutions across digital channels, workflows, data and platforms. Operating in a complex, high‑change environment, you’ll be a hands‑on technical leader and trusted advisor, enabling delivery while keeping architectural integrity front and centre.

What you’ll do

• Own and define end‑to‑end solution architecture supporting AFCA’s scams capability
• Translate business, customer and regulatory requirements into practical, implementable solution designs
• Lead architecture across digital applications, workflow, integration, data and security layers
• Work closely with Delivery Leads, Product Owners and business stakeholders to support outcomes and customer journeys
• Provide hands‑on architectural guidance to delivery teams, including patterns, trade‑offs and design decisions
• Ensure solutions meet security, privacy, risk and regulatory expectations in a highly regulated environment
• Partner with vendors and delivery partners to ensure solutions align to target architecture and standards
• Identify and manage architectural risks, dependencies and technical debt
• Contribute to evolving enterprise and digital architecture standards and roadmaps

Qualifications

What you'll bring:

• Significant experience as a Solutions Architect in complex enterprise environments
• Proven involvement in large‑scale digital and customer experience transformations, including digital applications and platform change
• Strong background across digital channels, customer journeys, integrations and platform architecture
• Experience working in regulated environments such as financial services or government
• Hands‑on architecture capability, working closely with agile and SAFe delivery teams
• Ability to connect business process design, customer experience and technical architecture end‑to‑end
• Deep understanding of modern digital architectures, including APIs, integration patterns and cloud‑based platforms
• Strong stakeholder engagement skills, with the ability to influence business, delivery and technology leaders
• Sound judgement balancing delivery pace, risk and long‑term sustainability
• A pragmatic, outcome‑focused mindset with comfort operating in fast‑paced, high‑change environments
• A credible technical leader, clear communicator and collaborative team player with a strong customer focus

Additional Information

What's on offer

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,500 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.