Job Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

At AFCA, our technology helps deliver fairness for Australians. As the Senior Solutions Architect, Corporate Services; you’ll play a key role in shaping the systems that support our people, finances and operations ensuring they’re well‑designed, secure and fit for purpose.

This role is responsible for defining and guiding end‑to‑end solution architecture across Corporate Services, spanning HR, Payroll, Finance and related enabling platforms. You’ll translate business strategy, regulatory obligations and operational needs into cohesive technology solutions that can be successfully delivered and adopted in a complex, regulated environment. This is a hands‑on architecture role, working closely with delivery teams and business stakeholders, and operating within modern, agile ways of working.

What you’ll do

• Own and lead solution architecture across Corporate Services platforms, including HR, Payroll and Finance systems
• Translate people, financial and operational process requirements into practical, scalable solution designs aligned to target architecture
• Provide architectural leadership across process, data, integration, security and platform layers
• Partner closely with Delivery Leads, Product Owners and senior stakeholders across HR, Finance, Payroll and Technology
• Act as a hands‑on architect, supporting delivery teams with detailed designs, patterns, trade‑offs and decision‑making
• Ensure solutions meet security, privacy, risk and regulatory requirements expected in a regulated environment
• Collaborate with vendors and system integrators to ensure alignment with architectural standards and program objectives
• Identify and manage architectural risks, dependencies and technical debt
• Support scaled agile (SAFe) delivery by enabling incremental delivery while maintaining architectural integrity
• Act as a change agent, helping teams adopt new platforms, processes and ways of working

Qualifications

What you’ll bring

• Significant years’ experience as a senior Solutions Architect in complex enterprise environments
• Proven experience supporting large‑scale transformation programs, with strong exposure to HR, Payroll and Finance platforms
• Hands‑on Workday expertise is essential, including HCM, Payroll and/or Financial Management modules
• Demonstrated experience working within major transformation delivery programs, beyond BAU architecture
• Capability operating in regulated or high‑compliance environments
• Strong experience supporting Agile and SAFe delivery models at enterprise scale
• Ability to translate business process needs into cohesive end‑to‑end solution architecture
• Deep understanding of Workday architecture, integrations, data flows and security models
• Strong stakeholder engagement skills, with the ability to influence leaders, delivery teams and vendors
• Pragmatic judgement balancing delivery speed with architectural integrity and risk
• Clear communication skills, able to simplify complex technical concepts for non‑technical audiences
• A resilient, collaborative technical leader with a growth mindset and delivery‑focused approach

Additional Information

• Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.