Job Description

We are looking for a dynamic Senior Solutions Architect with solid exposure to SaaS based solutions to join our team. This customer-facing role works closely with the Sales teams to architect business solutions to meet requirements. This role also interacts with the Product Marketing, Product Management and Development teams to gather solution requirements, drive competitive replacements and provide input to roadmaps. Work on industry focused solution selling based demonstrations will also be attached to this role.

About Smart Communications

Smart Communications helps the world’s largest enterprises simplify their customer and business communications – while making those communications do even more.

In 2004, we pioneered the new generation of CCM solutions, and today we’re still leading this industry as the only cloud/hybrid-cloud solution in the Gartner leaders’ quadrant. Smart Communications customers rely on our team for the undivided attention of the only independent company 100% focused on enterprise CCM and forms automation No one does more to simplify template management and put so much control in the hands of the user. That’s why more than 500 global brands – many in the world’s most highly regulated industries – rely on us to scale the conversation.

Smart Communications is headquartered in London and serves its customers from offices located in North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMMTM, SmartDXTM and SmartIQ

We are owned by AKKR, a private equity house focused on developing high growth software companies in the US and Europe, and with their support we are investing in our business and recruiting talented people to drive our growth.

Who are you?

You will be expected to present and demonstrate Smart Communications solutions to multiple departmental levels including IT, technical users, business users and ‘C’ level executives via Solution Selling methodologies

This position performs business and technical discovery, solution design, build customized presentations and demos, and execute Proof of Concept assignments to meet business needs. This is achieved through engagement with and input from prospects/customers, product management, and industry partners.

The candidate must have a strong desire to leverage their business, technical and sales skills. The individual must have the ability to solicit business requirements, develop a solution and effectively demonstrate to the prospect how it addresses their requirements and provides business value.

You will give business and technical presentations on the solutions and be able to clearly demonstrate the value of the Smart Communications suite of solutions and how they integrate into customer environments to generate Return on Investment.

The responsibilities of the role include:

• Understand & evangelize the Smart Communications solutions and industry offering.

• Conceptualize and design solutions for prospective customers and industry partners, meeting unique requirements as stated in RFI/RFP document, enabling customers/partners to derive value propositions from the proposed solution.
• Identify, qualify and document clients’ business and functional requirements to effectively present the Smart Communications solutions as well as identify solution gaps and communicate them back to product management.
• Define to-be operating model that can deliver operational efficiency, greater control and transparency using the solutions technology across different business functions.
• Prepare business cases, solution briefs and presentations for solution walkthroughs and sales pitches.
• Demonstrate a high degree of intellectual curiosity and ability to absorb concepts quickly while independently executing complex strategies leading to a technical win.

• Build customized demonstrations and POCs as an aid to the sales process.
• History of passion for digital experiences and cloud technology
• Ability to communicate complex ideas effectively verbally, in writing, and within presentations and demonstrations to C level executives within our client base.
• Deliver presentations and solution demonstrations at sales meetings and events.
• Work with sales and industry marketing to develop and implement strategic industry programs

• Support the on-boarding of Smart Communications customers and partners.
• As a domain expert, be aware of industry trends, business drivers and regulatory initiatives; understand the competitive offerings and their differentiators in the market.
• As a Customer Communications Management (CCM) and adaptive forms Subject Matter Expert, play a supporting role to the Solution Consulting team with respect to best practices, sales and technical enablement and demonstration support
• Be a strategic and dynamic member of the company to help drive overall company growth
• Demonstrate thought leadership through interactions with Product Management and Engineering

What we’re looking for:

Skills and experience:

• Solution Consulting / Pre-Sales experience within a SaaS environment
• German speaking (highly desirable)
• Demonstrable understanding and appetite for digital technology including:

• Customer Communications Management Solutions
• Forms Automation and Digital Transformation
• XML and XSL-FO
• JSON
• RESTful Web Services and OpenAPI

• Webhooks
• SSO
• OAuth2
• HTMLJavaScriptFront-end web technologies

• Strong industry knowledge with an ability to demonstrate previous experience in solution designing role preferably within the CCM industry and forms automationOr, Alternatively, experience within the CRM or Marketing Management domains.

• Experience of working alongside product teams and staying abreast of product developments, competitor activities and market developments.
• Ability to quickly establish key facts, requirements to evaluate and propose solutions to business problems or processes.
• Analytical and consultative approach to client engagements.
• Excellent interpersonal, written, verbal communication and presentation skills (web & in-person) required.
• Personal management style that is collaborative in nature, pragmatic, and open/flexible to a rapidly changing environment.
• Good commercial decision-making skills.
• Confident client service approach with a ‘can do - will do’ attitude.
• Ability to travel 30% of the month.
• Ability to work from home.

We look for the following core competencies in everyone we hire at Smart Communications:

• Analytical Ability – effectiveness in analysing situations and identifying key issues.
• Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
• Proactive – taking responsibility for making things happen.
• Social Magnetism – taking actions, which show awareness of one’s own impact on others.
• Teamwork – collaborating with and promoting collaboration between different parts of the business.
• Technical expertise – keeping up to date technically within one’s own functional area.
• Adaptability – stability of performance under uncertainty and pressure.
• Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivised to over-achieve!

So if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.