Job Description

Senior Solution Engineer

ROLE DESCRIPTION SUMMARY

• You should have a passion for excellence. Identify customer needs, then design technical and operational solutions to meet and exceed those needs. You will apply system level communication engineering expertise to provide pre-sales technical consultancy to existing and prospective customers to add value and drive revenue

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Review technical requirements from customers and provide connectivity solutions using SES GEO and MEO satellite fleet
• Anticipate and uncover customer challenges, then solve them by applying engineering skills
• Assist Sales to identify customer needs and drivers both technically and financially and collaborate with Sales through customer assessments, proposal development and the delivery of effective communications.
• Collaborate with other stakeholders such as Operations & Product team to deliver the required solution
• Take lead in developing communication system design (satellite and terrestrial) and feasibility analysis to develop value solutions that address customer needs and SES strategies.
• Review link budget results from Link Engineering Team and provide guidance to them, when necessary
• Lead customer engagement for technical discussions and solution presentation.
• Tracking key deal renewals and ensuring technical solutions are provided to Sales
• Complete Sales Engineering tasks on CRM (Customer Relationship Management) such as Dynamics 365 and Salesforce
• Facilitator for post-sales technical activity that requires direct interaction with customers
• Willingness and ability to travel the region to meet business needs, whenever necessary.
• Ability to occasionally work additional hours as needed to meet business demands.
• Continuously seek to educate and train others on SES products, tools, and operations.

COMPETENCIES

• Proficient in the use of Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Knowledge in satellite communication engineering
• Knowledge of and ability to create accurate link budget analyses using SES Engineering tools.
• Intermediate knowledge of digital network communications and RF signal theory, digital satellite network architectures, basic level knowledge of VSAT networks and platforms, TCP/IP protocol suite and network protocols (unicast/multicast, VoIP, IPsec, QoS).
• Critical thinking skills

QUALIFICATIONS & EXPERIENCE

• A bachelor’s degree in electrical or Telecommunications Engineering
• At least 3-years of recent, relevant experience including:
• at least 1-year of experience in satellite ground segment, and/or broadcasting and/or telecoms.
• Knowledge in satellite capacity management processes or GEO and/or systems engineering and/or other pre-sales engineering functions.
• Effective English language communication skills, both verbal and written; including the ability to communicate effectively with internal and external customers.
• Knowledge of and ability to create accurate link budget analyses.
• Intermediate knowledge of digital network communications and RF signal theory, digital satellite network architectures, basic level knowledge of VSAT networks and platforms, TCP/IP protocol suite and network protocols (unicast/multicast, VoIP, IPsec, QoS).

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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