Job Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Senior Solution Designer at Deployment and Enablement leads the design of scalable, user-centric solutions that enhance digital experiences and business process efficiency. The role ensures alignment between business objectives, existing platforms, and ServiceNow-based solutions, including the Network Deployment Support System (NDSS). Working closely with stakeholders, business analysts, developers, testers, and reporting teams, the role drives solution design, process improvement, and adherence to technical and functional standards. The position also supports capability development through mentoring and fostering technical excellence across the team

Your day to day will consist of

• Lead end-to-end solution architecture for Deployment Workflow Systems and reporting platforms, enabling effective program delivery, budget management, operational governance, and performance tracking.
• Collaborate with business and IT stakeholders to gather, validate, and translate requirements into scalable technical solutions, ensuring alignment with strategic objectives and technology roadmaps.
• Design and deliver ServiceNow-based solutions, including scope definition, effort estimation, technical design, development support, testing, and implementation of new capabilities and enhancements.
• Drive process improvement and business transformation through process mapping, gap analysis, workflow re-engineering, integration design, KPI development, and continuous improvement initiatives.
• Manage stakeholder engagement and change adoption, including communications, training, change management activities, CAB engagement, risk management, and post-production support to maximise user adoption and business value.
• Enhance reporting and business intelligence capabilities by developing dashboards, self-service reporting solutions, data integration strategies, and documentation while mentoring teams and supporting technical capability development.

What makes you perfect for the role

• Degree-qualified professional in Computer Science, Business, or a related discipline, with significant experience in solution design, enterprise systems, and digital transformation roles.
• 7+ years of ServiceNow expertise spanning solution architecture, development, and implementation across ITBM, SPM, CSM, ITSM, ITOM, and Integration Hub, including workflow automation, orchestration, reporting, and platform customisation.
• Strong technical architecture and integration capability, with hands-on experience in ServiceNow workflows, JavaScript, custom UIs, MID Servers, REST/SOAP web services, B2B integrations, microservices, event-driven architectures, and enterprise integrations.
• Proven business transformation experience, delivering Digital, SaaS, and Enterprise Software initiatives through business process analysis, gap assessments, solution design, implementation, and continuous improvement.
• Advanced development and engineering skills across modern technologies including Java, Node.js, React, Angular, HTML5, CSS, JSON, and related development frameworks and tools.
• Strong Agile delivery and data expertise, with experience in Scrum methodologies, design thinking, data integration, ETL processes, reporting, infrastructure, and business intelligence solutions.
• Senior-level stakeholder and consulting capability, including ServiceNow certification, telecommunications industry experience, change management knowledge, detailed technical documentation skills, and the ability to evaluate and adopt emerging technologies with a commercial focus

What’s in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity