Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration, enabling more empathetic, contextual, and outcome-oriented interactions.

We are currently looking for a Senior Solutions Consultant to join our pre-sales team in the SOLA region (South Latin America)

This is a high-impact role where you will partner with sales teams and customers to design next-generation Customer Experience solutions powered by AI and cloud technologies, helping organizations transform how they engage with their customers.

This is a strategic, customer-facing role, combining consultative engagement, solution architecture, and the ability to translate business challenges into AI-enabled customer experience transformations

What You Will Do

• Partner with Sales and customers across SOLA to design AI-powered CX strategies and solutions

• Lead consultative discovery sessions focused on business outcomes, customer journeys, and experience gaps

• Position Genesys Cloud as an experience orchestration platform, not just a contact center solution

• Deliver compelling demos and presentations tailored to both business and technical stakeholders

• Design scalable architectures including CCaaS, AI capabilities, integrations, APIs, and cloud ecosystems

• Identify and articulate AI use cases across the customer journey (self-service, agent assist, personalization, analytics)

• Build business cases clearly linked to ROI, operational efficiency, and customer loyalty

• Support RFx processes with strong technical and strategic positioning

• Collaborate with partners to drive innovation and adoption of AI-driven solutions

• Act as a trusted advisor throughout the sales cycle

What We’re Looking For

• Proven experience in pre-sales, solutions consulting, or solution architecture

• Strong understanding of CX, CCaaS, and customer journey orchestration

• Experience working with or positioning AI capabilities in CX (bots, agent assist, analytics, GenAI)

• Solid knowledge of cloud architectures, APIs, and integrations

• Ability to translate technology into business value and strategic impact

• Experience engaging with enterprise clients and C-level stakeholders

• Strong communication, storytelling, and influencing skills

• Intermediate to advanced English (preferred)

• Experience in South Latin America (SOLA) markets is highly valued

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.