Wolters Kluwer, a global software company, is looking for a driven and experienced Technology Sales Support Manager to join our CCH Tagetik division.
CCH® Tagetik, who are we?
Wolters Kluwer (AEX: WKL) enables finance, legal, tax, and healthcare professionals to be more effective and efficient. We provide information, software, and services that deliver vital insights, intelligent tools, and the guidance of subject-matter experts.
We understand the complex challenges that face the Office of the Finance and translate that knowledge into intuitive, enterprise-scale CCH® Tagetik performance management software solutions that drive business results.
CCH Tagetik expert solutions continually innovate to address the needs of Finance - for today and tomorrow.
We give Finance the flexibility to solve business problems and create value – all with one single platform.
With over 180 years’ experience in the markets we serve, Wolters Kluwer is lifting the standard in software, knowledge, tools and education. Click here for more information about CCH® Tagetik
About the Role:
In the role of Technology Sales Support Manager, you will operate autonomously to provide high-level technical support and drive technical sales processes. Your role will be integral in ensuring the quality and effectiveness of sales initiatives, delivering specialized expertise that enables the team to achieve strategic goals. Your contributions will significantly impact customer satisfaction and sales success.
Responsibilities:
• Design and implement high-level technical sales materials and strategies.
• Independently manage complex technical inquiries and customer issues.
• Ensure the accuracy and efficiency of technical information systems and databases.
• Lead comprehensive product training and knowledge-sharing sessions.
• Facilitate sophisticated technical solutions during customer engagements.
• Coordinate independently with technical teams for seamless issue resolution.
• Drive preparation and execution of detailed technical product demonstrations.
• Manage administrative functions with a focus on optimizing technical processes.
• Develop and refine high-level technical presentations and sales content.
• Provide expert guidance for continuous improvement in technical training programs.
Skills:
• In-depth Technical Knowledge: Thorough expertise in product/service functionalities.
• Professional Customer Service: Advanced skills in customer engagement and retention.
• High-level Documentation: Mastery in creating detailed technical documentation.
• Innovative Problem-solving: Superior troubleshooting and resolution capabilities.
• Compelling Communication: Exceptional skills in technical and non-technical communication.
• Leadership and Mentorship: Talent in guiding, supporting, and mentoring team members.
• Data-Driven Decision Making: Advanced ability to analyze and leverage data.
• Proficient Tool Use: Expert use of technical sales and CRM software.
Languages: perfect command of French and strong command of English
Location: Bois-Colombes (92), Paris Area, hybrid
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions, and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology. Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.
Equal Opportunity Employer
To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.
Beware of Recruitment Fraud! 🔒
Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself:
- Apply only via our secure Workday hub on our Careers page.
- Our recruiters never ask for banking info or payments.
- We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail).
Report suspected fraud: thirdpartyincident@wolterskluwer.com. If you've made a payment, contact local authorities.
Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert
