We are seeking a
Senior Solution Architect
to lead the
end-to-end architecture design
for a large-scale
Retail Workforce Management (WFM) transformation
.

This is a high-impact role focused on the
Design/Investigation Phase
, where you will produce a
validated, build-ready architecture blueprint
that removes ambiguity, accelerates delivery, and reduces implementation risk.

You will play a pivotal role in shaping a
modern WFM ecosystem
, ensuring seamless integration, strong data governance, and a resilient, secure, and store-friendly solution.

What You’ll Own (Design Phase Accountability)

You will be accountable for delivering architecture outcomes across:

• 
  Target Solution Architecture
  – Define the future-state Retail WFM ecosystem
• 
  Integration Architecture
  – Systems, interfaces, patterns, and controls
• 
  Data Architecture
  – Data flows, validation, reconciliation, and auditability
• 
  Non-Functional Architecture (NFRs)
  – Performance, usability, availability, and supportability (with store users in mind)
• 
  Security & Resilience
  – Embedded by design and validated with SMEs
• 
  Business Case Enablement
  – Architecture inputs into cost, timeline, and investment case

Key Deliverables (Build-Enabling Architecture Artefacts)

1. Retail WFM Target Architecture Pack (HLD)

• 
  Target architecture diagrams (systems, components, integrations)
• 
  Architecture principles, assumptions, and constraints
• 
  Architecture Decision Records (ADRs) to lock key design choices

2. Integration Architecture Pack (HLD)

• 
  Integration landscape map (systems and interface purposes)
• 
  Prioritised interface catalogue (API/event/file, frequency, ownership)
• 
  Design-level reliability principles (error handling, monitoring expectations)

A concise, high-impact deliverable ensuring data integrity and auditability:

• 
  High-level data domains and object model (WFM + enterprise data)
• 
  System-of-record definitions (create, maintain, consume)
• 
  Validation rules at integration handoff points
• 
  Reconciliation, traceability, and audit controls (payroll/compliance critical)
• 
  Clear integration boundaries and expectations across systems

4. Retail WFM NFR Pack (Store-Aware)

• 
  Store-focused NFRs (usability, performance, availability, supportability)
• 
  Security-by-design (access models, auditability, secure integrations)
• 
  Resilience-by-design (recovery, graceful degradation, monitoring readiness)
• 
  Cloud, quality, and cybersecurity standards alignment

5. Architecture Inputs to Business Case

• 
  Dependencies, risks, and sequencing (RAID inputs)
• 
  Cost and timeline drivers (complexity, constraints, sizing factors)
• 
  Executive-ready architecture inputs for investment decisions

Key Responsibilities

• 
  Lead
  end-to-end architecture design
  across solution, integration, data, and NFRs
• 
  Facilitate
  design workshops
  to translate business needs into technical decisions
• 
  Define
  integration patterns and contracts
  (ownership, frequency, reliability)
• 
  Partner with Business Process Leads to align
  process → system → data design
• 
  Embed
  security and resilience principles
  into all architecture outputs
• 
  Design solutions that
  optimize store operations
  and reduce administrative effort
• 
  Contribute to
  investment case development
  with clear architectural insights

Collaboration Model

• 
  The
  Business Process Lead
  owns business decisions, policies, and RACI
• 
  The
  Solution Architect
  translates these into:
  • 
    System design
  • 
    Integration contracts
  • 
    Data controls and auditability

Requirements

• 
  8+ years
  in Solution Architecture within enterprise, integration-heavy environments
• 
  Proven experience delivering
  design-phase architecture artefacts
  (HLDs, blueprints, interface catalogues, NFR packs)
• 
  Strong exposure to
  Workforce Management (WFM)
  , scheduling, or time & attendance systems
• 
  Experience embedding
  security and resilience by design
• 
  Strong facilitation skills—translating business discussions into clear technical outcomes

• 
  Experience with
  UKG
  or similar enterprise WFM platforms
• 
  Retail / multi-site operations experience (store networks, complex scheduling)
• 
  Exposure to
  cloud/SaaS architectures
  , integration patterns, and observability

Skills & Competencies

• 
  Architecture Clarity
  – Produces precise diagrams and decision records
• 
  Integration & Data Rigor
  – Defines practical, testable data and interface contracts
• 
  Security & Resilience Mindset
  – Designs with risk mitigation from the outset
• 
  Store Empathy
  – Understands retail environments and operational realities
• 
  Executive Communication
  – Simplifies complexity and articulates trade-offs clearly