Job Description

Novigi is the data, technology and AI partner to the Financial Services Industry with offices in Sydney, Brisbane, Canberra, Melbourne, Wollongong and Colombo, Sri Lanka. At our core, we are data-driven transformation and business optimisation experts. We partner with our clients to transform their business functions through the clever use of data and interoperability. We do this by offering a range of services and solutions.  

Responsibilities:

• Manage, coordinate and guide Registry capability team to deliver IT managed support services within contracted SLAs.
• Collaboration with clients and relevant stakeholders to ensure requirements are gathered accurately and communicated clearly.
• Ensure root cause analysis is performed and actioned on issues to drive continuous improvement.
• Creation and maintenance of technical documentation, support processes and reports to drive efficiencies in providing support services.
• Collaboration with wider technology team (such as engineering team) to ensure elite delivery of IT support services and required outcomes.
• Manage and mentor Registry capability team/direct reports to maximise efficiency, productivity and individual performance.
• Guide team to create and maintain support artefacts.
• Contribute to the onboarding of new managed support services.
• Adherence to info sec policies and procedures.

Skills, Education and experience

• 5+ years' experience in Superannuation/Financial Services industry or IT Managed support services.
• Demonstrated technical experience in Acurity Registry applications delivering outstanding IT support services using technical and/or management qualifications.

Knowledge and Skills

• One or more major Australian Superannuation Registry systems, such as Acurity, SuperB, Calibre or Capital (Acurity essential)
• Database programming languages including SQL
• Business analysis skills
• Demonstrated clear and concise written and verbal communication with the ability to present to stakeholders and communicate complex issues simply.
• Ability to build and maintain strong vendor partnerships, with strong planning and time management skills.
• Previous experience in incident management and management of SLAs.
• Strong technical skills to drive optimum delivery outcomes.
• Great understanding of the business information needs of the organisation, particularly as it relates to the Australian Superannuation environment
• Excellent troubleshooting skills

Why our clients love Novigi:

Novigi moves quickly, thinks sharply, and delivers what’s been agreed. Clients tell us we’re easy to work with because we stay focused on outcomes, cut through complexity, and keep communication open and honest. Behind that simplicity sits a huge depth of industry expertise and serious technical capability, built from years of working across superannuation, data, integration, and complex platforms. Our culture of innovation, collaboration and banter shows up in how we work day to day: teams that slot in seamlessly, challenge constructively, adapt as needs shift, and stay committed to getting the right things done well.

Only shortlisted candidates with essential Acurity experience will be contacted.