Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

The position of ServiceNow Integrated Risk Management (IRM) Sr Software Engineer II will be a part of a dynamic and growing team within the Global Risk and Compliance Technology organization at American Express.

The successful candidate will lead, coach and mentor engineering team, drive technology excellence and ensure the successful execution of the project. The role requires a strong technology background in GRC/IRM tools - preferably in Archer and ServiceNow IRM, leadership skills and ability to align engineering efforts with business objectives.

They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with Manager, Engineers, Product Owners, Staff Architects and Staff Engineers:

• Lead, coach, mentor and grow the engineering talent within the team
• Foster innovation, collaboration and technology excellence
• Define and implement engineering roadmap in alignment with business needs
• Drive tech excellence, establish and implement coding standards, architecture principals and agile methodology.
• Collaborate with project manager and other partners to align with business goals. Ability to build positive relationships, operate effectively within large multi-functional teams, and influence business partners to drive ground-breaking change.
• Cultivate a culture of collaboration, learning and continuous improvement.
• Work with program delivery team and align team around the long-term roadmap.
• Identify gaps, provide feedback, and propose changes to implementation timeline and roadmap.
• Provide inputs to product owners with recommendations to drive program level objectives and goals.
• Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change

Minimum:

• 3+ years as Senior Software Engineer I experience in Governance, Risk and Compliance (GRC) tools.
• Overall 12+ years of software development experience.
• Strong background in system architecture and engineering standard processes.
• Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
• Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
• Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.
• An understanding of GRC/IRM industry trends.
• 5+ years Agile experience as well as hands on Scaled Agile Framework experience.
• BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas.
• Active Certified System Administrator certificate

Preferred:

• Working knowledge of GCP.
• Typically has prior technology experience of systems analysis/programming.
• Experience writing/initiating JS utilities.
• Hold ServiceNow Certified Application Developer credentials.
• Conceptual architecture knowledge.
• Machine Learning or Generative AI knowledge by leveraging NowAssist is a plus, not mandatory

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.