Job Description

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.

We are looking for engineers with a strong foundation, which you can demonstrate through a combination of formal education, self-learning, own projects or a formal working experience. If you are not willing to learn and write code, then this is not the job for you. Please note that we are open to this role being performed in a fully remote manner.

• Develop and implement Salesforce declarative solutions, customizations, applications, extensions and integrations to deliver solutions that impact multiple platforms and products
• Perform code reviews, ad-hoc pair programming; contribute to iterative improvement of tools, automation and practices used by team
• Develop and improve our CI/CD workflow tools and processes
• Perform ongoing refactoring of code, utilize visualization and other techniques to fast-track concepts, and deliver continuous improvement
• Promote inner sourcing
• Ability to communicate and interact effectively with people of all ages and diverse backgrounds
• Ability to analyze business requirements and architect/estimate solutions at various scales
• Learn new technologies and drive opportunities for adoption
• Coordinate and lead the entire solution cycle through close collaboration with product partners and engineering teams in our ecosystem
• Facilitate discussions to identify alternative or different approaches to solve problems, break down barriers and drive resolution of conflicts to ensure productivity of the team

• 7+ years of software development experience
• 5+ years of experience architecting, designing, programming, and configuring the Salesforce platform and deep functional understanding of its capabilities and limitations
• 5+ years with advanced Salesforce.com development tools and techniques, e.g. Apex language, Force.com custom development, triggers, controllers, Force.com SOAP and REST APIs, JSON, sObjects, SOQL, SOSL, LWC
• 3+ years' experience with other IT disciplines, such as .Net, Java, SOA connectivity, web services, or database, with demonstrated experience in object-oriented programming
• BS in computer science, computer engineering or equivalent work experience

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.