Job Description

Key Responsibilities

EDI Architecture, Configuration & Implementation

• Design, configure, and deploy new EDI messages, including map development and transformation logic across ANSI X12 and EDIFACT standards.

• Lead the onboarding and integration of new trading partners, ensuring end-to-end connectivity, testing, and operational readiness.

• Validate andoptimizeEDI configurations to ensure performance, reliability, and compliance with global standards.

Monitoring, Troubleshooting & Incident Resolution

• Monitor EDI queues, message flows, and system performance across Production, DR, and Test environments.

• Diagnose and resolve EDI errors, failures, and exceptions in real time, minimizing business disruption.

• Serve as the senior escalation point for complex customer-reported EDI issues.

• Support P1 incidents andparticipatein 24×7 standby rotations whenrequired

Customer Consulting & Technical Leadership

• Provide expert guidance to customers on EDI best practices, onboarding strategies, migration planning, and integration design.

• Conduct EDI health checks, assessments, configuration reviews, and troubleshooting workshops.

• Mentor junior EDI engineers and apprentices, providing training and knowledge transfer.

• Collaborate with Infrastructure, Database, Application Support, and Product teams to ensure end-to-end integration success.

Operational Excellence & Continuous Improvement

• Ensure adherence to SLAs, operational standards, and documentation requirements.

• Contribute to standardization of EDI processes, templates, checklists, and diagnostic tools.

• Recommend improvements tomonitoring, alerting, and error-handling workflows.

Qualifications & Experience

Required

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent work experience.

• 6–8 years of hands-on EDI experiencein enterprise software, logistics, maritime, or supply chain environments.

• Strongproficiencyin:

• UN/EDIFACT(BAPLIE, COPARN, COPRAR, 315, etc.)

• ANSI X12(214, 310, 322, 404, etc.)

• Strong understanding of message envelopes, segments, acknowledgements (CONTRL, 997), and trading partner communication channels.

• Proventrack recordof EDI integration, testing, mapping, and production support.

Desired / Advantageous

• Experience with Kaleris / Navis N4 TOS EDI

• Maritime,logistics, orsupply chainindustry domain knowledge.

• Experience with SFTP/AS2 communication, message queues, and mapping tools.

• Experience supporting distributed, global teams.

Knowledge, Skills, and Abilities

• Strong analytical, diagnostic, and root-cause analysis skills.

• Excellent communication and customer-facing consulting skills.

• Ability to handle high-pressure scenarios and prioritize effectively.

• High attention to detail and accuracy in configuration and documentation.

• Strong ownership mentality and proactive problem-solving attitude.

• Collaborative team player with the ability to guide, support, and mentor others.

• High energy, professionalism, and commitment to excellence.

• Multilingualproficiencyis a plus.

• Requiredto support 24×7 operations and work in shifts whenrequired

This senior role is essential for ensuring seamless, high-quality EDI operations for Kaleris customers. You will directlyimpactsupply chain efficiency, operational stability, and customer satisfaction across some of the world’s busiest maritime andlogisticsenvironments.

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.