Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Role

As a Senior Software Engineer on the Work Automation team, you will lead the design and delivery of high-quality, scalable software that powers key capabilities across our product roadmap. You will help take ambiguous problems, shape them into clear technical plans, and own their delivery end to end—from idea to production and ongoing operation—while raising the technical bar and the effectiveness of the engineers around you.

We build cloud-native, microservices-based solutions designed for scale, reliability, and security. You’ll collaborate closely with engineers, product managers, and designers, and you will help guide technical direction for the team, mentor less experienced engineers, and influence stakeholders across teams.

Genesys Software Engineers think deeply about performance, security, scalability, and usability. We primarily develop in Python , Angular, and Java, and build on a wide range of AWS cloud services.

You will play a key part in shaping and driving our transition to an AI-assisted software development lifecycle (AI-SDLC), driving adoption and development of new AI tooling to redefine the way we work, deliver software, and bring intelligence into our products. Critical thinking is central: you will set the standard for how AI output is evaluated, trusted, and improved.

Key Responsibilities

• Own features and services end to end, including APIs, events and storage. That covers design, build, test, deploy, monitoring and production support, with minimal oversight.
• Break down ambiguous problems into clear plans. Write and present design docs that set out alternatives and trade-offs, provide recommendations to the team and stakeholders, and help set the team’s technical direction.
• Build for scale and reliability. Weigh performance, security, cost and wider system impact, and reduce tech debt deliberately.
• Own operational health: monitoring, alerting, on-call, incident response and blameless post-mortems with follow-through.
• Mentor and coach junior engineers, onboard new joiners, and give constructive, teaching-oriented code reviews. Delegate and review work on projects you lead.
• Work closely with Product Managers and UX designers to shape requirements and solutions.
• Communicate progress, risks and blockers early, explain technical concepts to varied audiences, and collaborate with globally distributed teams.
• Apply best practices for data security, traceability and information sharing.
• Drive AI adoption and experimentation across the full SDLC. Evaluate and build AI tooling such as Skills, Agents, MCPs, measuring the impact on how we deliver software. Define appropriate guardrails, and coach engineers to critically evaluate and take ownership of AI-generated output.

Minimum Requirements

• Bachelor’s degree in Computer Science, Software Engineering or a related discipline, or equivalent experience, and a minimum of 5 years of relevant experience.
• Strong Python and/or Java experience.
• Experience with RESTful APIs and event-driven messaging.
• Understanding of software engineering concepts such as code design, architecture and distributed systems concepts, including eventual consistency, fault tolerance, idempotency and circuit breakers.
• Experience designing and operating services on AWS using CI/CD pipelines.
• Proven record of owning complex features end to end, including production support and debugging in unfamiliar code.
• Experience writing designs and articulating technical trade-offs, plus experience mentoring engineers.
• Excellent communication skills.
• Experience applying AI in software development, or demonstrable interest and practical experimentation with AI-assisted development.

Our Benefits:

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

• Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
• Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
• Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.
• Annual bonus program – Be rewarded for your impact and contributions.
• Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.
• Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
• Family-friendly policies – Generous paid maternity and paternity leave

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.