Job Description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Impact Engineering at ServiceNow

Impact Engineering plays a key role in ServiceNow’s mission to help customers realise and maximise the value of their platform investments. The team builds intelligent, data-driven products that enable customer success teams and platform owners to measure, communicate and accelerate business value.

The team works across strategically important initiatives, including AI-native experiences, Implementation Agent, Value Management and Platform Health. Sitting at the intersection of product innovation and platform engineering, Impact Engineering delivers solutions with meaningful customer impact and visibility across the organisation.

What sets Impact Engineering apart

• They build at the forefront of AI-native development, working with agentic workflows and emerging AI capabilities.
• They own meaningful product areas end-to-end, from architecture and design through delivery and operations.
• They work in a fast-paced, collaborative environment where engineers innovate, challenge assumptions and drive outcomes.
• They grow through mentorship, continuous learning and meaningful development opportunities.

For Software Engineers passionate about building products that deliver real customer impact, thrive in a fast-paced environment, and want to shape the future of enterprise software through AI-powered experiences, Impact Engineering offers an opportunity to do meaningful, cutting-edge work.

NOTE

Australian citizenship and the ability to obtain and maintain an Australian Government Baseline Security Clearance are mandatory requirements for this role. Candidates must currently reside in Australia and, if offered employment, be willing to undergo and successfully complete the required security clearance assessment and adjudication process.

Job Description

What you get to do in this role

• Design and develop scalable, reliable and maintainable software across the stack.
• Partner with product managers to translate requirements into well-architected solutions and own features end-to-end.
• Build intuitive, extensible experiences using modern UI frameworks such as React, Angular or Vue.
• Design and deliver new products and features while enhancing existing capabilities.
• Embed automated testing and quality practices across functional, integration, regression and performance testing.
• Participate in design and code reviews, championing engineering best practices, performance and maintainability.
• Troubleshoot complex systems, optimise performance and strengthen reliability, observability and production readiness.
• Share knowledge and best practices to foster a culture of engineering excellence and continuous improvement.

Qualifications

To be successful in this role, you have:

• Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 6+ years of software engineering experience delivering high-quality products.
• Proficiency in JavaScript, Python, Java or similar object-oriented languages.
• Experience with modern front-end frameworks, such as React, Angular or Vue.
• Strong foundations in data structures, algorithms, object-oriented design and design patterns.
• Experience with automated testing and CI/CD pipelines.
• Experience using AI-powered tools or workflows, including validating datasets, model outputs or inference consistency.
• Strong problem-solving skills and the ability to optimise performance across the stack.
• Familiarity with modern development tools, including IDEs, debuggers, profilers, source control and Unix-based systems.
• A demonstrated ability to apply critical thinking when using AI to improve workflows, decision-making and problem-solving.

Why Join Impact Engineering

• Build high-impact software that powers digital experiences for millions of users.
• Work alongside talented engineers in a culture of craftsmanship, quality and innovation.
• Leverage AI and automation to enhance engineering excellence and product reliability.
• Grow through continuous learning, knowledge-sharing and meaningful technical challenges.

NOTE

Australian citizenship and the ability to obtain and maintain an Australian Government Baseline Security Clearance are mandatory requirements for this role. Candidates must currently reside in Australia and, if offered employment, be willing to undergo and successfully complete the required security clearance assessment and adjudication process.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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