Job Description

Senior Software Engineer

Application Deadline: 1 September 2026

Department: Engineering

Employment Type: Full Time

Location: Remote

We're looking for a Senior Software Engineer to grow into full ownership of our engineering function. You'll work directly alongside our current engineering leader — learning the codebase, the systems, the integrations, and the team — until you can run everything independently. This is a genuine succession track: we want someone who can step into the seat at any moment, not eventually.

Day to day you'll carry real ownership — architecture decisions, release authority, backend work, incident response — while building the institutional knowledge to be fully self-sufficient. No ramp period is permanent; readiness is the milestone.

Key Responsibilities

Senior Software Engineering Leadership

Develop independent judgment on prioritization and architecture.
Lead and coordinate backend engineers — assignments, sprint reviews, PR approvals, and technical mentorship.
Share go/no-go authority for production deployments; make hotfix vs. queue calls jointly with QA.
Build working knowledge of every product area: Glovebox, MPI, PromisePay, scheduler, OEM feeds, reporting.

Hands-On Backend Work

Stay active in the codebase — reviewing PRs, diagnosing production issues, and shipping fixes directly when needed.
Own queue architecture work: the ongoing ActiveMQ → SQS migration, consumer management, and backlog triage.
Monitor and respond to application-layer health via DataDog, CloudWatch, and AWS X-Ray.
Identify and lead infrastructure cost-reduction initiatives (DocumentDB ReadIOPS, Lambda efficiency, etc.).

DMS & OEM Integrations

Become the internal expert on DMS integrations: Reynolds & Reynolds, CDK, DealerTrack, DealerBuilt, AutoSoft, AutoMate, Dominion, and more.
Own engineering for OEM data pipelines — Toyota/Lexus TMNA feeds, Honda/Acura programs, Mazda, Ford GUDB, Hyundai/Genesis SLT, Kia, Audi/VW/BMW monthly reports.
Provide technical guidance to Support and Customer Success on DMS-specific issues and integration edge cases.

Incident Response & Escalation

Serve as a primary escalation point for P0/P1 incidents — respond, contain, communicate, and document.
Author RCAs following significant production events.
Maintain runbook documentation in Confluence; keep escalation contacts current.

Security & Compliance

Own application-layer security: code-level vulnerability remediation, SAST findings, dependency management, and repo access.
Serve as the engineering point of contact in SOC 2 and PCI-DSS audits.
Coordinate with IT and SRE on cross-functional security policies.

About UpdatePromise

At UpdatePromise, it’s our unwavering promise to update customers that sets us apart.

We’re the leading technology communications provider to dealerships throughout North America, powering more than 20,000 businesses across the country.

Our innovative and automated status update solutions enable your business to capture the consumer from the very beginning of their experience, right at the service drive. But we don’t stop there - we keep them completely engaged and informed during the entire service lifecycle, and beyond.

Features of our leading solution include automated status messaging via text and email, mobile and integrated payment solutions, insurance and OEM approved CSI surveys, data analytics, video and photo enabled recommendations, automated reviews, automated social media management, lost souls marketing campaigns and more!

Our technology is more than just a customer satisfaction and employee efficiency tool, it’s also your brand loyalty and customer retention platform. Want to find out more? We’d love to chat with you.

Want to find out more?

Call us on (951) 471- 7235

Or request a demo now:

http://updatepromise.com/dealer-inquiry/

https://www.updatepromise.com/

Industry

Automotive & Mobility

Company Size

51-200 employees

Headquarters

Chino, California

Year Founded

2009

Website

updatepromise.com

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