Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
We are seeking aSeniorSoftware Engineer to join the DigitalSocial andMessaging team within Genesys Cloud. This team designs, builds, and operates highly available communication services that power customer experience across digital channelssuch as Google,X,Facebook, Instagram,WhatsApp
In this role, you will helpdeliverscalable, secure, and reliablesocial andmessaging services. You will work on distributed cloud-based systems that support message routing, delivery, tracking, integrations, and operational visibility across multiple digital channels.
The ideal candidate is anexperienced senior engineerwho can deliverhigh qualityfeaturesindependently, influence architectural direction,and makereliability, scalability, and operabilitydecisionson his own
Responsibilities / Job Duties:
Build and maintain integrations with digital channels and social platforms such asGoogle,X,Facebook, Instagram,WhatsApp,and other third-party providers.
Partner with product, engineering, security, and operations teams to deliver reliable customer-facing capabilities.
Design and implement features supportingvendor integration, data aggregation, data retrieval,message routing, delivery, tracking, analytics, observability, and operational tooling.
Write and maintain automated tests across unit, integration, end-to-end test layersand continuous operations automation
Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.
Contribute to technical design reviews, code reviews, and engineering best practices.
Participate in the team’s on-call rotation and contribute to continuous improvement of service operations.
Contribute to a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience
Leverage AI-powered and “vibe coding” style development tools responsibly to accelerate prototyping, implementation, testing, and operational efficiency while maintaining strong engineering quality standards
Minimum Requirements
6+ years of experience in software engineering, with a strong focus on backend and distributed systems
Upper intermediate or above written and spoken English
Proficiency in Typescript and Java with the ability to work across multiple backend technologies
Experience working with NoSQL or relational databases
Experience building and operatingcloud nativeor microservice-basedapplications
Hands-on experience with automated testing and continuous integration and deployment practices
Self-starter with strong problem-solving skillscapableof translatingproblemsinto practical solutions
Desired Skills & Experience
Experience with AWS services such asLambda,DynamoDB, S3,ALB,SQS,SNS,EventBridge,EC2
Experience with DynamoDB or other NoSQL data stores.
Familiarity with multiple programming languages such as Java, JavaScript, TypeScript, Python
Experienceinthe fullSDLC, including design, development, deployment, and production support
Understanding of distributed system design, scalability, and high availability patterns
Strong understanding of RESTful API design and service-oriented architecture
Experience with monitoring, observability, alerting, and incident management tools.
Experience building or supporting real-time messaging or collaboration platforms
Experience withGoogle,X,Facebook, Instagram,WhatsApp,orother third-party providers
Experience using AI-assisted engineering tools and workflows to improve developer productivity, code quality, and delivery speed
Experience workingindistributed teams.
Work Environment
The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup
Remote-friendly team with distributed collaboration across regions and time zones.
Regularand mandatoryparticipation in code reviews, technical discussions, and design reviews.
Strong focus on operational excellence, continuous learning, and continuous improvement.
Adherence to the Genesys Code of Business Conduct and Ethics.
Cafeteria, health insurance, life insurance
And there is a fabulous new HQ near Nyugati Railway Station at Budapest
#LI-MC1
Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
