Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Lead the design and evolution of a globally distributed messaging platform that powers real-time customer and enterprise interactions at scale. This role directly influences how millions of users communicate through secure, high-performing cloud services built on modern microservices architecture. At Genesys, you will help shape the future of customer experience by building intelligent, resilient systems that enable seamless collaboration across the world. You will own critical components of the Enterprise Messaging platform, partnering across engineering and product teams to drive innovation, scalability, and reliability. This position offers high visibility, meaningful technical ownership, and the opportunity to impact platform direction while advancing your technical expertise.

Key Responsibilities:

• Lead the design and delivery of scalable microservices that support high-volume, real-time messaging workloads across global environments
• Own end-to-end feature development, from architecture and design through deployment, ensuring performance, reliability, and maintainability
• Drive improvements in system observability, including logging, monitoring, and alerting, to enhance platform reliability and operational efficiency
• Influence technical strategy by evaluating and integrating modern cloud technologies and distributed system patterns
• Partner with cross-functional teams to align platform capabilities with evolving customer and business needs
• Ensure compliance with global security and regulatory standards, including PCI, HIPAA, and GDPR, while embedding best practices into development workflows
• Mentor engineers and promote engineering excellence through code reviews, knowledge sharing, and continuous improvement initiatives
• Contribute to a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience
• Leverage AI-powered and “vibe coding” style development tools responsibly to accelerate prototyping, implementation, testing, and operational efficiency while maintaining strong engineering quality standards

Required Qualifications:

• 6+ years of experience in software engineering, with a strong focus on backend and distributed systems
• Demonstrated expertise in building and operating scalable, cloud-native applications
• Proficiency in Typescript and Java with the ability to work across multiple backend technologies
• Experience managing the full software development lifecycle, including design, development, deployment, and production support
• Strong understanding of RESTful API design and service-oriented architecture
• Experience working with NoSQL or relational databases in high-scale environments
• Hands-on experience with automated testing and continuous integration and deployment practices
• Strong problem-solving skills with the ability to translate complex challenges into practical solutions

Preferred Qualifications:

• Experience with AWS services such as Lambda, DynamoDB, and Kinesis
• Strong understanding of distributed system design, scalability, and high availability patterns
• Experience building or supporting real-time messaging or collaboration platforms
• Familiarity with multiple programming languages such as Java, JavaScript, TypeScript
• Experience using AI-assisted engineering tools and workflows to improve developer productivity, code quality, and delivery speed

What do we offer?

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
• Keep you in the loop: complete support and transparency from our global and local leaders
• An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community
• Career development: we will support your professional growth because your goals are important to us
• Flexibility: office, remote or hybrid? Choose what you need to be at your best every day
• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart
• Cafeteria, health insurance, life insurance
• And there is a fabulous new HQ near Nyugati Railway Station at Budapest

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.