Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Senior Software Engineer

We are looking for a skilled and motivated Senior Software Engineer who is a natural problem solver and genuinely enjoys helping others succeed. In this role, you will design, build, and maintain high-quality, deployment-related software solutions while collaborating closely with cross-functional partners. You will also assist other teams/groups with issues while advising best deployment practices. The ideal candidate is detail-oriented and thoughtful in approach, enjoys assisting others, and takes pride in delivering reliable, well-crafted solutions.

What You’ll Do

• Analyze problems and design efficient, scalable software solutions to address the problems
• Using AI, develop, test, and maintain high-quality code with a strong focus on accuracy and reliability
• Collaborate with product managers, architects and other engineers to understand requirements and deliver solutions
• Collaborate with groups outside R&D to understand problematic areas and work with the Deployment team to reduce the pain points and make deployment of our software easier and more robust
• Provide technical support and guidance to teammates and groups outside of R&D, helping others understand and use the software effectively
• Troubleshoot issues, identify root causes, and implement long-term fixes
• Write clear documentation to support ongoing development and knowledge sharing
• Help with the releasing of bug fixes and feature updates by reviewing the content and working with the requesting developer and product manager to get any issues resolved

What We’re Looking For

• Strong problem-solving skills with the ability to break down complex challenges into manageable parts
• A genuine desire to help others, whether through collaboration, mentorship, or support
• High attention to detail, with a focus on correctness, consistency, and quality
• Experience developing software with Microsoft .NET
• Ability to communicate technical concepts clearly to both technical and non‑technical audiences
• Comfort working independently while also thriving in a collaborative team environment

Nice to Have

• Experience working with Jenkins, pipeline, CI/CD
• Experience working on customer-facing or internal support tools
• Familiarity with debugging, monitoring, and improving production systems
• Interest in improving operational efficiency

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work closely with other development and QA resources.
• Be a highly visible, vocal advocate for quality—participate in cross-team discussions and escalate risks/blockers immediately

REQUIRED SKILLS AND EXPERIENCE

• 6+ years of software engineering experience

• Strong programming skills in one or more languages
• Experience with relational databases and SQL

• Excellent debugging and root-cause analysis skills across code, data, and infrastructure
• Strong communication skills
• Self-directed, comfortable with ambiguity, and biased toward action

DESIRED SKILLS AND EXPERIENCE

• Containerization and environments (Docker; Kubernetes a plus)
• Experience coding with AI (e.g., Claude/OpenAI APIs)
• Agile software development experience (Scrum / XP)

EDUCATION

• Bachelor’s degree in computer science or a related field (or equivalent practical experience)

WHAT WE’RE LIKE

NiCE values diversity, curiosity, and collaboration. Employees from all experience levels and backgrounds are intermingled and encouraged to learn about each other’s projects. Our offices foster teamwork as well as self-motivation, with a healthy dose of fun thrown in.

WHERE YOU’LL BE

NiCE seeks candidates authorized to work in the United States. This role is based in Atlanta and follows a hybrid schedule, with two days in the office and three days remote. Candidates should anticipate no travel.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.