Job Description

• Lead configuration, deployment, and ongoing support of Manhattan WMS (WMOS/Active) and related fulfillment systems across multiple distribution centers.
• Provide hands-on production support, including troubleshooting, root cause analysis (RCA), and resolution of system, integration, and inventory-related issues.
• Configure and maintain core WMS components, including master data, putaway strategies, allocation rules, wave templates, RF transactions, and system controls.
• Support and optimize inbound, outbound, and inventory workflows, ensuring alignment with operational processes and throughput goals.
• Install, configure, and maintain Manhattan platform components (e.g., MIP, MDA, WMS, MMC), including environment setup, monitoring, and system health checks.
• Build and support integrations with Warehouse Control Systems (WCS), Warehouse Execution Systems (WES), and Carrier Management Systems (CMS), including message queues, APIs, and middleware coordination.
• Partner with automation vendors and internal teams to support MHE integrations (e.g., robotics, sortation systems), ensuring reliable execution flows.
• Implement and support CI/CD pipelines, environment refreshes, system upgrades, and database configurations.
• Monitor system performance using tools such as Grafana and alerts frameworks, and proactively address issues impacting fulfillment operations.
• Collaborate with business, operations, and engineering teams to resolve issues, improve system performance, and enhance fulfillment capabilities.

• 5+ years of software engineering or techno-functional experience in warehouse management and fulfillment systems.
• Strong hands-on experience with Manhattan WMS (WMOS and/or Active), including configuration, support, and troubleshooting.
• Deep understanding of warehouse operations, including inbound, outbound, inventory management, and order lifecycle flows.
• Proven experience providing production support in high-volume fulfillment environments, including issue triage, RCA, and incident resolution.
• Experience working with or integrating WCS, WES, and Carrier Management Systems (CMS).
• Hands-on experience with SQL, Java, and UNIX/Linux environments.
• Experience with integration technologies (APIs, messaging systems, MQ) and asynchronous processing.
• Familiarity with CI/CD tools (e.g., Jenkins, GitHub Actions) and environment management practices.
• Experience with monitoring, alerting, and observability tools (e.g., Grafana or similar).
• Strong troubleshooting and analytical skills, with the ability to diagnose complex system and operational issues.
• Ability to work cross-functionally with operations, business, and engineering teams to drive resolution and continuous improvement.

• Strong troubleshooting and analytical mindset with a focus on root cause resolution.
• Ability to operate effectively in production support and high-pressure environments.
• Clear communication and stakeholder management across technical and non-technical teams.
• Ownership mindset with a focus on system reliability and operational excellence.
• Ability to mentor junior engineers and contribute to team best practices.