Job Description

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our quality assurance engineering team is responsible for keeping an e-commerce ecosystem stable, secure, and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

What You'll Do:

- Responsible for collecting and analyzing user product requirements and user experience feedback. Evaluate product metrics from the user’s perspective, propose improvement suggestions, and drive product quality enhancement. Optimize the usability and user experience of existing products to improve user satisfaction, with a primary focus on the merchant-side perspective (e.g., key features merchants use and their intentions).

- Initiate and participate in user research to collect and analyze product requirements, identify representative user scenarios, and optimize design solutions based on the findings.

- Lead user research and scenario documentation, and combine business needs to implement AI agents and automated inspection capabilities to support efficient issue identification and resolution.

- Leverage existing capabilities and tools to adapt and apply them to business scenarios, solving practical problems.