Job Description

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.

If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

Role: Senior Support/Dev Engineer (Software Development)

Experience Level: 3-6 Years

Work location: Mumbai / Bangalore

We are looking for an experienced support engineer with expertise in software development for production support role, who can help provide support & resolution to the issues raised wrt to the web application. In this role, you will be responsible for understanding the existing application developed, communicating with the clients to understand their issues, and supporting the same functionally by debugging the issues, providing resolution for the same and enhancing the existing functionalities. Please note this is a 24*7 support with 8-9 hr night shifts and weekly offs do not fall on weekends.

The ideal candidate will play a crucial role in supporting the application, ensuring the seamless integration, optimization, and troubleshooting of the application solutions. As a Support Engineer, you will troubleshoot and resolve application system issues, and provide technical support to ensure the reliability and efficiency of the application.

Roles & Responsibilities:

• Provide technical support for the application by appropriate debugging & resolving issues of highly scalable and cost-efficient AWS based web applications
• Troubleshoot and resolve infrastructure and application issues in collaboration with internal teams and external stakeholders
• Analyze logs and metrics to identify and diagnose performance bottlenecks for the application and security vulnerabilities
• Contribute to continuous improvement through proactive monitoring & performance optimization
• Collaborate effectively with cross-functional teams, including developers, engineers, and
• Domain specialists
• Document technical tasks and procedures to ensure consistent operation and knowledge transfer

Technical skills:

Programming - Python programming (Fast API) and React JS (using Typescript)

AWS services - Experience working on AWS Stack (example API Gateway, Lambda, SQS, SNS, ECS, Step functions, Python Glue Shell, Aurora Postgres, S3, ECR)

Must have

• Proven experience in full Stack development with expertise in React.js and Python based web framework like Fast API
• Proven experience as a software developer or similar role, preferably within a support or production environment
• Readiness to work in shifts of 8-9 hrs for a 24x7 Production support environment.
• Proficiency in building and deploying web applications and microservices on AWS using services like API Gateway, Lambda, SQS, SNS, ECS, Step functions, Python Glue Shell, Aurora Postgres, S3
• Good knowledge of HTML5, CSS and Material UI
• Ability to identify issues quickly in existing applications and provide resolutions for the same
• Development experience in React, Redux, and Typescript with a deep understanding of object-oriented programming (OOP)
• Ability to collaborate with required cross-functional teams such as developers, devops teams, data engineers, QA, Project Managers, clients and other stakeholders

Good to have

• Familiarity with cloud best practices and incident response procedures
• Familiarity with database design and SQL
• Knowledge of NoSQL databases
• Knowledge of PySpark
• Active participation in troubleshooting development and production issues across multiple environments and operating platforms

Behavioral Skills

• Excellent verbal & written communication and problem-solving skills
• Ability to work independently and as part of a team
• Need to communicate clearly about complex subjects and technical plans
• Keeping various audiences in mind, the engineer must write their observations/reports in clear language accessible to all

What is in it for you

• Opportunity to learn about the sports analytics domain, cloud native services and how to debug issues which the application solves
• More hands-on learning opportunity in cutting edge technologies
• Sponsored certification opportunity for various courses of your choice (eg, GCP, AWS, Azure, Tableau, Looker,etc)

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!