This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior SMB Digital Success Lead, Commercial based in Canada.
This role offers the opportunity to build and own the customer success model for a growing commercial SMB segment. You will take end-to-end responsibility for onboarding, adoption, retention, expansion, and proactive customer engagement across the portfolio. A major focus will be designing scalable, AI-powered success programs that identify customer risks early and deliver support at the right time. You will work closely with AI, Sales, Marketing, RevOps, Support, and Partner teams to create consistent experiences across the customer lifecycle. The position combines strategic program ownership with hands-on execution and continuous process improvement. You will also help establish new standards for how AI-enabled customer success can operate at scale in a fast-moving technology environment.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Jobgether is an AI-powered career coach and matching platform fixing the broken job search. Remote professionals no longer waste hours applying blindly; instead, they receive a personalized job search strategy, stronger visibility, and curated matches aligned with their skills, flexibility preferences, and career goals.
We flip the hiring model by connecting talent only to roles that truly match, reducing noise for employers and eliminating wasted effort for candidates. Jobgether combines AI coaching, profile optimization, Match Score insights, and the world’s largest remote job database to help people land opportunities faster and with less bias.
Our purpose is to make remote job search guided and intentional.
Our mission is to become the world’s reference platform for remote talent, ensuring no professional remains invisible and every match is meaningful.
