Job Description

🟢 We’re expanding our team and opening new remote opportunities! Review the role expectations, share your resume in English, and our team will follow up shortly.

We invite a Site Reliability Engineer based in Chile to lead our new SRE support team. In this role, you’ll guide a group of engineers providing MDM platform support, cloud and user access management, monitoring, incident response, and root cause analysis to ensure the smooth operation of a modern mobile point-of-sale platform. You’ll collaborate with global teams, shape support processes, and help deliver a seamless experience for merchants and their customers.

🟩 What's in it for you:

• Ensure reliable end-user operational support for a mobile POS platform used daily by businesses to securely accept and manage payments
• Lead and shape a new Cloud/SRE team, defining its vision, processes, and long-term operating model
• Advance your skills in strategic planning, process design, execution oversight, and global team collaboration

✅ Is that you?

• Upper-Intermediate English level
• 5+ years in cloud operations, platform support, or IT operations
• 2+ years leading technical support or SRE teams
• Strong operational support mindset (incident handling, user requests, escalation)
• Solid understanding of cloud technologies, monitoring, and observability tools
• Knowledge of incident management best practices and access management concepts
• Ability to break down complex problems into structured, actionable plans
• Strategic thinking to evaluate options, weigh tradeoffs, and design processes
• Experience collaborating with global, multi-time zone teams
• Effective communication with technical and non-technical stakeholders

Desirable:

• Experience leading MDM support teams (Esper, MobileIron, Workspace ONE)
• Familiarity with cloud platforms (Azure, GCP, AWS)
• Basic understanding of CI/CD pipelines, Docker, and Kubernetes
• Experience with onshore/offshore teams, ideally in the U.S. and India
• Experience in 24/7 or follow-the-sun operational models
• Strong analytical and documentation skills (process mapping, root cause analysis)

🧩 Key responsibilities and your contribution

In this role, you'll oversee a Cloud/SRE support team, ensuring reliable operations, effective processes, and strong collaboration across global and cross-functional teams.

• Lead our Cloud/SRE Support team, providing coaching, prioritization, and oversight
• Drive team performance, ensuring high-quality support, SLA compliance, and continuous improvement
• Coordinate with India-based and cross-functional teams for alignment and 24/7 coverage
• Translate complex issues into actionable plans and scalable solutions
• Design and improve support processes and operational frameworks
• Identify gaps and risks, improving operations and team engagement
• Collaborate with cross-functional teams to define priorities and communicate progress, risks, and solutions
• Oversee execution across MDM operations, access management, monitoring, incidents, and RCA
• Maintain clear documentation, runbooks, and escalation procedures
• Promote best practices in reliability and customer-focused support

🎾 What's working at Dev.Pro like?

Dev.Pro is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background
🌐 We are 99.9% remote — you can work from anywhere in the world
🌴 Get 30 paid days off per year to use however you like — vacations, holidays, or personal time
✔️ 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
⚡️ Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
💵 We pay in U.S. dollars and cover all approved overtime
📓 Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events

Our next steps:

✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Client interview — ✅ Offer

Interested? Find out more:

📋How we work

💻 LinkedIn Page

📈 Our website

💻IG Page