Job Description

Job Summary

Technical Skills • Strong hands-on experience with GitHub Enterprise administration and support. • Good understanding of Git concepts, branching strategies, pull requests, code reviews and repository administration. • Experience supporting enterprise source code management platforms such as GitHub, Bitbucket, GitLab or similar tools. • Experience supporting and troubleshooting source code migrations; Bitbucket to GitHub migration experience is highly preferred, while similar migration experience is also welcome. • Understanding of CI/CD pipelines and modern developer tooling ecosystems. • Experience working in Google Cloud Platform (GCP) environments. • Knowledge of scripting and automation using Python, Shell, PowerShell or similar technologies is beneficial. Support & Delivery Experience • Production support experience for developer platforms, SDLC tools, Git repositories or DevOps platforms. • Experience handling incidents, service requests, root cause analysis and problem management activities. • Ability to troubleshoot technical issues independently and provide practical solutions. • Experience coordinating with global application development teams and stakeholders. • Strong communication, documentation, stakeholder management and organizational skills.

Key Responsibilities

1. Lead and manage a team of support engineers in resolving incidents, requests, and problems to ensure system uptime and reliability.
2. Collaborate with the engineering and development teams to implement efficient and scalable solutions that enhance system performance.
3. Develop and maintain support documentation, standard operating procedures, and best practices for the support team.
4. Identify opportunities for automation and implement tools to streamline support processes.
5. Monitor system performance and provide recommendations for improvements to optimize system reliability.
6. Participate in on call rotations to address critical incidents and ensure 24/7 system availability.
7. Conduct regular performance evaluations, provide feedback, and mentor team members to promote professional growth.

Skill Requirements

1. In-depth knowledge of site reliability engineering (sre) principles and best practices.
2. Proficiency in system monitoring, incident management, and performance tuning tools.
3. Strong understanding of cloud services, microservices architecture, and containerization technologies.
4. Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
5. Experience with scripting languages (e.g., python, bash) for automation and tool development.
6. Familiarity with agile methodologies and devops practices for continuous integration and delivery.
7. Strong communication and leadership skills to effectively lead a support team and collaborate with cross functional teams.
8. Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.

Other Requirements

Technical Skills • Strong hands-on experience with GitHub Enterprise administration and support. • Good understanding of Git concepts, branching strategies, pull requests, code reviews and repository administration. • Experience supporting enterprise source code management platforms such as GitHub, Bitbucket, GitLab or similar tools. • Experience supporting and troubleshooting source code migrations; Bitbucket to GitHub migration experience is highly preferred, while similar migration experience is also welcome. • Understanding of CI/CD pipelines and modern developer tooling ecosystems. • Experience working in Google Cloud Platform (GCP) environments. • Knowledge of scripting and automation using Python, Shell, PowerShell or similar technologies is beneficial. Support & Delivery Experience • Production support experience for developer platforms, SDLC tools, Git repositories or DevOps platforms. • Experience handling incidents, service requests, root cause analysis and problem management activities. • Ability to troubleshoot technical issues independently and provide practical solutions. • Experience coordinating with global application development teams and stakeholders. • Strong communication, documentation, stakeholder management and organizational skills.