Job title: Senior Site Reliability Engineer

Reports to: Director, Site Reliability Engineer

Department: Cloud Platforms

Location: Remote

Grade: 20

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

As a Senior Site Reliability Engineer, you will be a key individual contributor ensuring the reliability, scalability, and operational excellence of Priority’s mission-critical financial technology platform. This role focuses on hands-on engineering, technical execution, and team-level influence.

You will partner closely with product and infrastructure teams to ensure services are observable and resilient. You will resolve complex incidents, automate operational workflows, and implement standards that maintain high reliability within your domain.

This is an ideal role for an engineer who thrives at the intersection of software, systems, and operations, and who wants to drive a strong reliability culture through technical excellence.

Responsibilities:

• Lead the resolution of complex incidents within your domain and conduct thorough retrospectives to drive reliability improvements.

• Own cross-cutting platform concerns such as observability, monitoring, alerting, performance, scalability, and resiliency.

• Partner with engineering leadership and product teams to embed reliability best practices into design, planning, and delivery.

• Automate detection, resolution, and recovery for recurring production issues, reducing toil and increasing delivery velocity.

• Evaluate and introduce new technologies, frameworks, and practices to improve reliability, cost efficiency, and performance.

What Success Looks Like:

• Delivery & Execution: Services are deployed frequently and safely; incidents are resolved quickly with minimal customer impact; operational load is reduced through automation and reliable processes.

• Product Quality & Reliability: Systems consistently meet availability, latency, error-rate, and performance SLOs; incidents are rare, well-mitigated, and quickly remediated; redundancy and fault tolerance are built into all layers of the stack.

• Collaboration & Knowledge Sharing: Teams design with reliability in mind; incidents are resolved faster with shared playbooks; engineers across disciplines feel confident in operational practices; blameless postmortems drive organizational learning.

• Business & Product Impact: Reliability improvements directly enhance customer experience, reduce churn, and support adoption of new products and features without sacrificing stability.

• Professional Growth & Team Contribution: You are recognized as a mentor and thought leader, elevating engineering maturity across the org; teams continuously improve reliability practices, automation, and resilience.

Candidate Requirements:

Required:

• 5+ years of professional software engineering / systems engineering experience, including 3+ years in SRE or reliability-focused roles.

• Demonstrated experience leading reliability initiatives.

• Strong background in distributed systems, cloud infrastructure (AWS preferred), CI/CD, and microservices..

• Deep expertise in observability, monitoring, alerting, and incident management.

• Proficiency in modern programming languages (Java, Node.js/JavaScript, or similar) and scripting for automation.

• Experience with relational and non-relational databases.

• Strong communication skills with the ability to collaborate effectively across engineering and business stakeholders.

Preferred:

• Prior experience in high-throughput, regulated industries such as payments, fintech, or banking.

• Familiarity with event-driven and asynchronous architectures.

• Strong mentoring background, helping senior engineers adopt higher-level reliability thinking.

• Advanced certifications in cloud, reliability, or system design (e.g., AWS Solutions Architect Professional, SRE Foundation).

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $129k - $161k
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs

• 401(k) match

• Employee Stock Purchase Program (ESPP)

• HSA and FSA options

• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage

• Mental health support for employees and dependents through Lyra Health

• Family planning and women’s health benefits through Carrot

• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement

• Leadership development programs

• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.

• Requires the ability to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.