Job Description

Essential Functions:

• Partner with software developers, platform engineers, and IT staff to improve system design, operability, deployment safety, and production support readiness.
• Define and maintain operational standards, runbooks, support procedures, escalation paths, and service-level objectives.
• Evaluate system architecture and changes to ensure they balance functional requirements, service quality, reliability, security, and compliance needs.
• Drive continuous improvement in platform stability, maintenance, and availability.
• Provide advanced technical support and troubleshooting for complex platform and service issues affecting internal users and stakeholders.

Experience and Skills Required:

• 8+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Systems Engineering, or related infrastructure roles supporting production services.
• Strong experience with Linux systems administration and troubleshooting in enterprise environments.
• Strong experience operating and maintaining on-prem Kubernetes platforms and all related components including CRI, CNI, and CSI plugins.
• Experience deploying and maintaining applications on Kubernetes using Helm, Kustomize, and similar tooling.
• Experience supporting DevOps tooling such as GitLab, Artifactory, Jira, Confluence.
• Experience with GitOps tools such as FluxCD or ArgoCD.
• Proficiency scripting with at least one of Python, Go, or Bash.
• Strong experience designing, maintaining, and maturing observability tooling including monitoring, dashboards, logging and tracing, and supporting SLOs.
• Strong understanding of reliability engineering concepts:
  • Service health indicators
  • High availability design, failure reduction, and testing
  • Operational readiness practices, including developing documentation, runbooks, and architectural descriptions
  • Incident response, root cause analysis, remediation/recovery
• Ability to obtain a security clearance, which includes U.S. citizenship.

Preferred:

• Experience with multiple Linux distributions including Ubuntu.
• Experience with at least one of the following: Tanzu Kubernetes, Nutanix Kubernetes Platform, Canonical Kubernetes.
• Experience with cloud platforms such as AWS and Azure.
• Experience with infrastructure automation and configuration management.
• Experience managing AI tooling on Kubernetes including MCP Servers, LLM platforms (vLLM, Ollama), Kubeflow.
• Experience with security and compliance considerations in regulated environments.
• DoD experience.
• Active or inactive Secret Security Clearance.

Education:

• Bachelor’s degree in CS, Software Engineering or other IT-related field or equivalent experience

REMOTE WORK NOTICE:This position may be performed fully remote, hybrid, or onsite at an ARA office. Preference will be given to candidates located onsite in the Albuquerque area.