Job Description

Position Profile

Supervises day‑to‑day operations and staff at Managed Services (MS) sites. Approximately 80% of time is spent on management duties and no more than 20% on operating production equipment. Responsible for developing, implementing, and reviewing procedures, invoicing accounts, ensuring customer satisfaction, and maintaining acceptable profit levels. This role requires a high degree of customer interaction and oversight of 15 to 20 employees or $80K in monthly services revenue at a single site.

Job Duties and Responsibilities

• Routinely demonstrates and promotes a helpful and positive work culture.
• Encourages and builds positive relationships; communicates effectively with co‑workers and outside vendors.
• Conducts themselves as a professional representative of the company in accordance with RICOH’s Code of Ethics
• Effectively implements and manages RICOH Service Excellence
• Achieves shift profitability by supervising the appropriate use of company materials and supplies.
• Manages production labor percentages to meet company standards for production and quality control labor.
• Meets quality and deadline expectations through effective job scheduling.
• Handles daily formal contact with the customer in MS and as needed in BDS/LDS.
• Provides training on workflow and machine operations when necessary.
• Ensures operational quality by meeting Audit and Deadline compliance goals.
• Improves employee retention by meeting turnover and average tenure targets.
• Maintains efficient workflow by holding direct reports accountable for quality and efficiency.
• Improves operational consistency by implementing company standards and performance procedures.
• Ensures appropriate staffing by matching employee skills and equipment with production demands.
• Works with the sales department to resolve pricing, order‑in, and invoicing issues.
• Motivates employees and recognizes accomplishments in a timely manner.
• Communicates job expectations clearly and manages performance through training, cross‑training, coaching, counseling, directing, and evaluating work output and quality.
• Completes site reports and other required documentation.
• Performs other duties as assigned.

Qualifications (Education, Experience, Certifications)

Required:

• High school diploma or GED.
• 5 to 7 years of experience in a related field.
• Experience delivering classroom and/or informal training sessions.
• Experience operating advanced machines and performing complex production tasks.

Knowledge, Skills, and Abilities

• Ability to define and prioritize realistic goals.
• Proficient PC skills with standard business software applications.
• Ability to stay current on technology and marketplace trends through continuous learning.

Working Conditions, Mental and Physical Demands

• Typical office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Work assignments are varied and may require interpreting, applying, and communicating complex information.
• Some physical effort required, including periods of standing, walking, bending, reaching, stretching, climbing, and lifting up to 50 lbs
• Moderate dexterity required, including regular use of calculators, keyboards, hand tools, and fine motor coordination.

Note:

The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this position.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.