Job Description

Kia ora!

Air New Zealand is proud to be one of Aotearoa’s most iconic brands, powered by innovation, world-class people and a shared commitment to enriching our country by connecting New Zealanders to each other and the world. As part of our commitment to excellence, we’re searching for a Senior Shared Services Enablement Specialist to join our Group Shared Services Enablement chapter and play a key role in our Financial Systems Enablement Squad.

This role sits at the heart of our corporate systems, with a focus on improving core processes, enhancing key platforms and delivering high-impact solutions that support the backbone of our business. You’ll work in a collaborative, agile environment, surrounded by people who thrive on continuous improvement and delivering meaningful change.

Working in an agile, collaborative environment, you'll help shape solutions that improve financial integrity, reduce operational risk and create better outcomes for both our customers and our people.

What you'll be doing

You’ll partner closely with Finance, Digital and Passenger stakeholders to ensure the integrity, accuracy and continuous improvement of revenue accounting and customer payment processes. You’ll bring strong analytical capability and technical confidence to identify risks, resolve issues and enhance the reliability of critical financial systems. You’ll also:

• Lead revenue accounting and reconciliation activities, ensuring accurate reporting, financial integrity and compliance with internal controls
• Investigate and resolve customer payment discrepancies, delivering timely end-to-end issue resolution in a high-volume transaction environment
• Support and enhance database-driven financial processes, maintaining data integrity and improving reporting reliability
• Identify process improvement opportunities, documenting workflows and strengthening controls to reduce operational risk
• Collaborate within a cross-functional environment to deliver sustainable, high-quality outcomes across the Passenger space.

What we're looking for

• 5+ years' proven experience in revenue accounting, financial reconciliations and reporting within a complex or high-volume environment
• Experience managing customer payment investigations and resolving discrepancies end-to-end
• Strong understanding of financial controls, risk management and compliance requirements
• Working knowledge of databases (SQL or equivalent preferred) with the ability to analyse and interpret data confidently
• Strong stakeholder engagement skills, with the ability to clearly communicate financial and technical concepts.

If you bring most of this experience, along with transferable skills and the drive to grow, we'd love to hear from you.

What we can offer you

We want our people to live their best lives and access great benefits that support their lives outside work.

• Generous staff travel benefits for you, your friends and your whānau
• FlexiLeave, giving you the option to purchase up to four additional weeks of leave each year
• Ongoing learning and development opportunities to help you continue growing your career
• Access to discounts across hotels, retail, insurance, banking, gyms and more through our work perks programme
• KiwiSaver and FlexiSaver with matching employer contributions, along with access to discounted health insurance options.

Ready for take-off?

If you're passionate about financial systems, enjoy solving complex problems and want to make a meaningful impact behind the scenes at one of New Zealand's most trusted brands, we'd love to hear from you. Apply today through our Careers site and help shape the future of financial systems at Air New Zealand.

Applications close Sunday, 23rd August

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."