Job Description

Posting number: 54664

Department: Health

Division: SDS-General Relief and Central App Processing

Job classification: Senior Services Technician

Posting type: Open & Promotional

Categories: Clerical & Data Entry, Health Services, Public Health, Customer Service, Research

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged to Apply.

Welcome to the Department of Health.

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today.

What you will be doing:
You're invited to join our dynamic and mission-driven General Relief Unit team as a Senior Services Technician.
In this role, you will:

1. Receive and process applications for financial assistance for assisted living placements through the General Relief Assisted Living Home Care Program to make accurate, timely eligibility determinations and benefit authorizations.
2. Collaborate closely with service providers, consumers, and teammates to creatively problem-solve unique, case-by-case situations, while handling a mix of clerical and administrative duties that keep your days interesting and engaging.

The Position Involves Occasional Travel within the State of Alaska

Our organization, mission, and culture:
Our mission is to promote health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice, and dignity.

The benefits of joining our team:
You will be a member of the General Relief/Central Applications Processing Unit. This is a close-knit team working in a positive and dynamic work environment and who are committed to quality services for seniors and people who experience disabilities. The Division promotes continuous learning and personal growth, as well as access to development and advancement opportunities.

The working environment you can expect:
The office is located in Northeast Anchorage (1835 Bragaw Street).
It is near Costco, East High School, and various restaurants and a coffee shop. Parking is readily available at the office.
The incumbent will work closely with other members in both the Division and the Department of Health.

There may be an opportunity for a hybrid telework schedule once the incumbent has successfully passed the probation period.

Who we are looking for:
The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions—Complies with established control systems and rules.

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Special Notice:

• This position requires occasional travel to areas of Alaska.
• A Valid and Current Alaskan Driver's License is required at the time of appointment.

To view the general description and example of duties for this job class, please go to the following link and search for Senior Services Technicianhttps://www.governmentjobs.com/careers/Alaska/classspecs

Examples of duties

High school graduation or equivalent:
AND
Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration or a closely related field.

Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

Qualifications

At the time of the interview, please provide the following:

1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
2. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications, if not already provided in the application.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain. For information on allowing emails from the 'governmentjobs.com' domain, visit the Lost Password Help page at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov

For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Supplemental information