GE Vernova

Senior Services Manager - Digital Customer Reliability

GE Vernova  •  Houston, TX (Remote)  •  1 month ago
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Job Description

Essential Functions / Responsibilities:

Provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a digital focus. Promote the team’s ability to achieve service, quality and timeliness of objectives. Leverage industry experience, equipment knowledge, software know-how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts. Serve as liaison between business and technical aspects of projects. Influence the development of strategy and policy formulation for the area of responsibility, including control of resources. Interpret internal and external business challenges and recommend best practices to improve products, processes or services. Stay informed of industry trends and make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Plan project stages and assess business implications for each stage. Monitor progress to assurance deadlines, standards, and cost targets are met. Assess quality of information given and ask pertinent questions to stakeholders. Provide new solutions to problems outside of set parameters. Use multiple internal and external sources outside of own function to help arrive at a decision. Communicate difficult concepts and influence others' options on particular topics. Advise, guide, and mentor others on technical information and relationship management.

Qualifications / Requirements:

Bachelor’s degree or equivalent in Mechanical Engineering, Electrical Engineering, Chemical Engineering, or related. Seven (7) years of experience in reliability engineering, power generation, software services, or a combination thereof within the Petrochemicals, Oil & Gas, or Power IndustriesWork experience to include: Seven (7) years of operations and maintenance experience in Rotating and Stationary Equipment reliability engineering to include at least three (3) of the following industrial assets: Multi OEM Gas Turbines (Aeros & Frames), Turbo Compressors, Reciprocating compressors, Steam Turbines, HRSGs, or Dry Gas Seal systems; Five (5) years of experience in Advanced Predictive Analytics to analyze, diagnose, and provide engineering recommendations; Five (5) years of experience leveraging engineering expertise to develop Asset Performance Management (APM) software analytics and to detect equipment failure modes and thermal performance; Using artificial intelligence (AI) to monitor, manage, and optimize data modeling; Greenfield or brownfield project management under EPCC (Engineering, Procurement, and Construction Contracts) or EPCM (Engineering, Procurement, and Construction Management) methodologies;Working with cross-functional teams across engineering, sales, and external customers; and Preparing reports, presentations, and engineering documentation to communicate project status and findings to executives.Any and allexperience maybe gained concurrentlyThis position allows for a hybrid work arrangementCandidate may work remotely two (2) days per week, within 25 miles of company location in Houston, TX. GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).GEVernovaElectrificationSoftware Holdings LLCwill only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). GE offersa great workenvironment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard torace, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

GE Vernova

About GE Vernova

GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.

It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.

The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.

GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.

Together, we have the energy to change the world.

Industry
Energy & Utilities
Company Size
10,000+ employees
Headquarters
Boston, Massachusetts
Year Founded
Unknown
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